Window to the Womb Aylesbury, Buckinghamshire Reviews Summary

Staff Attitude

Pros:

• "Absolutely fantastic service, the staff are very welcoming and ensure a calm environment."
• "Brilliant experience from start to finish. Everyone was very welcoming and made us feel at ease."
• "The staff are extremely compassionate and kind, and always take time to explain the scans and what they involve."
• "I had the best experience on my 2 visits to the Aylesbury window to the womb. The ladies on reception and the Sonographer were so friendly."
• "Meeting our baby was an amazing experience. Other then the pictures and the movie, the songrapher also checked the wellbeing of the baby."
• "Brilliant experience at window to the womb Aylesbury from Reception to the scan itself. All the staff were lovely."
• "Great experience from the start till’ finish, very professional, friendly and polite."
• "Amazing experience! Staff very helpful, kind, sensitive and they provided you all information, clearly and honest."

Cons:

• "To say this scan was underwhelming is an understatement. Nothing was done to make us feel at ease with the sonographer."
• "So went in this morning with my mrs for a fertility scan. The sonographer was not helpful at all."
• "We were kept waiting for 45 mins and then had a very poor experience with a trainee sonographer."
• "Normally I love going here for my scans but this time I was very unhappy. I feel like they were rushing to get us done."
• "Not a good experience. Our appointment was at 11, we didn’t get seen until about 11.50! The man doing the scan was clearly in a bad mood."
• "The receptionist was really friendly and helpful, however two of the members of staff were unprofessional and rude."
• "One star because the clinic staff were rude and incompetent. My partner had to find another clinic to do the scan."

Quality of Service

Pros:

• "We just had our second gender reveal scan and they made sure they took the time to find the gender."
• "Very Pleasant environment. This is my second time (for the gender reveal) and every time I come here I feel really relaxed and calm."
• "Great service, was spoken through everything correctly and had the chance to walk around and come back 20 minutes later."
• "Me and my wife were delighted with the care and service that were given for us to see our baby."
• "Had a fantastic experience at our premium 4D scan today! The staff were all so welcoming."
• "Very professional, clean, intimate space. Separate area to view photos and accommodated our gender reveal requests with no issues."
• "Amazing experience; my baby wasn't playing ball as usual for her scans but the team were patient and took their time."
• "Very friendly and helpful staff. My wife had a funny turn while in the room, feeling hot and dizzy, and the staff got water, opened the door for fresh air."

Cons:

• "We have had scans elsewhere and it is literally night and day. I would encourage anyone reading this to not see this male sonographer."
• "So disappointing. We were kept waiting for 45 mins and then had a very poor experience with a trainee sonographer."
• "While the staff were nice, they're clearly not as qualified as they profess. Two sonographers and then their supposed lead all say there was no visible bleed."
• "I had both our 12 week early scan and a 16 week health check and gender scan here. They made it a great experience for me and my partner."
• "Brilliant 👏 found out our baby gender today! All staff are very lovely and helpful highly recommended coming for any scans including gender from 16 weeks!"
• "We have used Window to the Womb Ayelsbury for both of our pregnancies now. All the workers are so professional and friendly."
• "Absolutely amazing. The staff were so friendly and the atmosphere was a comfortable and welcoming one."
• "Staff are incredibly friendly and reassuring and personable, the sonographer was clear and professional throughout."

Overall Experience

Pros:

• "Having used WttW with our first pregnancy during covid and had a brilliant experience, we knew we'd definitely use them again."
• "We have been here for 4 scans and every time has been wonderful."
• "Absolutely 10/10 service and made a special moment in finding out gender of second baby with husband and son a truly amazing moment."
• "Very friendly and helpful staff. Service was great, from talking us through what scan we were having to sitting down to choose our photos."
• "What a lovely experience! Staff were so friendly and welcoming, made the experience so much nicer."
• "Went for my gender reveal scan today and the team were super accommodating to my needs and very patient and lovely."
• "Had such a lovely experience today at the Aylesbury branch. We managed to get some really good photos of our baby."
• "A lovely and welcoming environment. We both felt comfortable and at ease throughout the scan and wait."

Cons:

• "To say this scan was underwhelming is an understatement. We left the entire experience with more questions than answers."
• "So disappointing. We were kept waiting for 45 mins and then had a very poor experience with a trainee sonographer."
• "Not a good experience. The man doing the scan was clearly in a bad mood. I was in floods of tears thinking that my baby had developed and he didn’t say anything."
• "This is our first baby - Rushed appointments with 5 minute view times! Really frustrating when you feel as if you have been scammed!"
• "Having this service available, especially during the pandemic, has meant everything to me and my partner! Our first pregnancy wouldn't have been the same without you."
• "Had both and gender scan and VIB scan at the Aylesbury branch, the staff could not enough to make us feel welcome and enjoy the experience."
• "I had a scan at window the womb in Ayelsbury today came for a wellbeing+gender scan with my partner, we were both made to feel so welcome."
• "We had a lovely experience at Window to the Womb, the staff were all very lovely and helpful and meeting the baby again was amazing!"