Window to the Womb Hitchin Reviews Summary

Staff Professionalism and Attitude

Pros:

• "Staff couldn’t have been nicer, really settled my nerves!"
• "All the staff were very lovely and welcoming."
• "The sonographer was really nice and explained everything she was doing."
• "Staff were very accommodating in trying to get the best possible photos even though baby was in a very awkward position."
• "The staff are so lovely and friendly and make the experience extra special."
• "Lovely atmosphere in the waiting room. Very knowledge and friendly sonographers."
• "Fantastic experience this morning with Piers, Katie and Sarah seeing baby Bamforth on the scan."
• "Staff are lovely & so friendly. Highly recommend & you get so much in your package."

Cons:

• "DO NOT WASTE YOUR MONEY! Absolutely traumatised from the experience and told no refund but 10% off another scan."
• "Unfortunately the quality of the pictures both times we visited were really poor."
• "Very clam and very polite staff. The sonographer was really nice and explained everything she was doing."
• "Waiting facilities and staff were nice. However very impersonal scan experience."
• "Sadly wasnt a great experience. After having 2 excellent scans at the watford branch (and with a now much larger baby) poor quality scans where we can not make out anything."
• "Very poor. Felt worse than a routine nhs check to be honest."
• "I had my pregnancy scanned from this clinic. It gave me reassurance that everything is fine with my pregnancy.I could see my baby more clearly than the NHS screens."
• "My partner expressed her dissapointment with the manager after having our gender and well-being scan."

Scan Experience and Quality

Pros:

• "Would definitely recommend and cannot wait to return for our 4D scan!"
• "Amazing quality pictures and definitely worth the money! (Especially the 4D!)"
• "During the scan they were very talkative and showed me everything such as face, legs, heart, lungs, hands, feet."
• "Got all the information I wanted. And got to hear the babies heart beat for the first time."
• "Came to window to the womb for our 4D scan, all the staff were welcoming."
• "The photos were much clearer than any nhs scans I’ve had."
• "I honestly can not thank window to the womb in Hitchin for such an amazing experience."
• "Our 3rd time using WTTW in Hitchin for my 2 pregnancies and as always very happy with the service provided and professionalism from all the staff."

Cons:

• "Absolutely devastated. Referred to Lister and 48 hours later told I had a fully viable 6.5 week pregnancy."
• "Unfortunately the quality of the pictures both times we visited were really poor."
• "When I was being scanned there was nothing in the screen as promised and the sonographer didn’t say anything to talk me through."
• "The room smelt terribly, makes me question the hygiene of the facilitates - it smelt so bad in there."
• "I went for a scan for the baby, I was 8 weeks old, and they told me that the baby has no heartbeat, I was shocked and just cried."
• "Very disappointed with the package that I paid for and what I received at hitchin window to the womb."
• "Sadly very disappointed. We had a reassurance scan at the Hitchin branch."
• "Majorly disappointing experience. We visited the clinic twice due to COVID19 restrictions."