Ocean Beach Hotel & Spa Reviews Summary

Staff

Pros:

• "Good location, friendly staff."
• "Food was good and again the staff in the restaurant were attentive."
• "Helpful staff."
• "The staff were all very friendly and had smiles on their faces."
• "Reception and bar staff lovely and very helpful."
• "Really enjoyed the food at the Italian cafe, the chef definitely knows what he is doing :)"
• "Staff were lovely, we got one of the upgraded refurbished rooms which was very nice."

Cons:

• "The staff here have no personality and the place seems dead most the time."
• "Untrained and chaotic staff."
• "We complained to the staff a total of 3 times."
• "Some of the staff are rude and patronising."
• "The staff were rude and unhelpful."
• "The management of this hotel is absolutely appalling."
• "Customer service very poor."

Rooms

Pros:

• "It was spacious room clean a bit old but maintained well."
• "Lovely sea view room, very clean and loved the 'smoothie' type complimentary toiletries."
• "The room was spacious, was overlooking the sea and the abundance of windows afforded lots of natural light, which I am particularly keen on."
• "Room was very spacious, staff were welcoming and friendly and the breakfast way delicious, best cooked breakfast I've ever had at a hotel."
• "Rooms are lovely and clean."
• "Room was clean and well proportioned."
• "The rooms were comfortable and clean."

Cons:

• "The room fell well below standards."
• "We opened our first room and a disgusting smell was all over the walls were cracked, and had disgusting stuff on the roof that I cannot describe because it was that disgusting."
• "The rooms felt cheap for the price we paid, clean but poor quality."
• "Room does not have air con, horribly warm inside room, hard to sleep or rest."
• "The mattress was really bad, but really bad !! (too old, it sinks in the middle!)"
• "The room provided was clean and tidy however the bed was uncomfortable and the guests in the next room could be heard at all times."
• "The room I stayed wasn't up to standard."

Facilities

Pros:

• "The hotel also has an indoor swimming pool and sauna, which both the kids and adults enjoyed."
• "Indoor pool was dirty but the tropical rain shower was great, outdoor pool needs to be heated."
• "The indoor swimming pool hosts swimming classes for children after 3 p.m, so it won’t be really relaxing chill in the pool."
• "Sauna and pool were great though. Plus they have a plunge shower."
• "It had a spa and a swimming pool and sauna are available for use in the hotel next door."
• "The facilities are incredible. Indoor pool, Outdoor pool, Sauna."
• "Use of facilities at different hotels too, we used the pool in the hotel next door and it was great fun, nice and warm too."

Cons:

• "Parking was an issue but we could park in Sister Hotels."
• "Upon arrival there was nowhere to park and we were told to park on the seafront."
• "No enough parking but street parking was available in-front of the hotel with pay and display costs 14 £ a day."
• "The facilities were unavailable to anybody during our stay."
• "The pool was disgusting and had all sorts of nasty things floating in it (definitely needed a clean)."
• "Outdoor pool was there but wasn't clean and the water was chilling."
• "The pool/spa/sauna is in a different building, the hotel nearby part of the same chain."

Food

Pros:

• "Food is good."
• "Would definitely recommend, and breakfast was great too x."
• "Food in the restaurant was lovely and service was great."
• "Food is amazing, especially breakfast!!"
• "Our evening meals were excellent as was our breakfast each day; lots of choice (hot and cold), well cooked and plenty of it."
• "Breakfast is nice as well as you have a variety to choose from."
• "Excellent food, piping hot, huge portions beautifully presented."

Cons:

• "Then the food was mediocre to say the least."
• "Breakfast is honestly the worst I've ever encountered."
• "The breakfast was average at the very best, with extremely cheap and poor quality sausages and the coffee was so bitter I could barely drink it."
• "The dinner that we ordered wasn't good apart from the dessert would have been a waste of time to post the picture of the main meal it was completely soggy."
• "Food was often cold and had to be sent back."
• "The evening meal was extremely disappointing ordered rib eye the first time which was overcooked."
• "Dinner was nicely presented but the main was a let down, with the broccoli and cauliflower soggy and overcooked."