Address: Wide Ln, Southampton, SO18 2JD, United Kingdom
Phone: +442382551390
Rating: 4.3
based on 124 reviews.
Customer Service
Pros:
"Excellent on site liaison only minor point is the show room calls often took too long to be answered if at all."
"We received excellent service from Mark at Inchcape with the purchase of our new F-Pace."
"I was so impressed with the greeting I received as I arrived at the drive in service reception."
"The greeting was amazing, coffee, comfy seats, car washed for me and amazing service."
"Very impressed with the customer service; staff are very friendly and helpful."
"Gabby has excellent Customer skills as does the car reception team, Paul and colleagues."
"The staff are so friendly, kind and helpful and it was an absolute pleasure!"
Cons:
"Took ages to have someone to start dealing with me didn't feel l was taken seriously about buying a jaguar."
"The senior members of staff with whom I then had dealings were rude and unhelpful."
"Left in disgust. Appalling service."
"Very poor service and extortionate fees!"
"Im afraid I have to agree with last comments the service is very poor."
"All good until they get the money and then you're not as important."
"Shocked by the positive reviews. I have called nearly a dozen times, I left 2 messages but not received a call back."
Sales Experience
Pros:
"Adrian in sales knew what he was talking about and told me everything I needed to know about my new jaguar, I highly recommend them."
"This was by far the best car buying experience I have experienced in over 40 years."
"Upon walking into the beautiful new premises at Jaguar Southampton, to driving away with my new F Type, I was treated with the utmost respect."
"Purchased an XJ L & from start to finish it was a PERFECT experience."
"Martha Armitage, one of the Inchcape Jaguar sales team. Bright, well informed and knowledgeable, she frequently went the extra mile to answer my questions, provide solutions and make the purchase of my new F-Pace a straightforward and enjoyable experience."
"James the sales guy was brilliant managed to get my car in 2 days and went beyond expectations."
"A special mention to James Hitchener who handled every stage of the process with a nice balance of professionalism, honesty and pragmatism."
Cons:
"Absolutely disgusting an absolute disappointment we came in our little citroen c1 to view an e pace and f pace no one on reception and no sales persons anywhere what a shame we didn't arrive in our Mercedes amg c63!. Oh well sale lost!!"
"Adrian in sales whilst always pleasant, polite and makes continual promises but is not prepared to offer real any assistance now he has his sale."
"Sales people all huddled at the rear of the office.no one on the sales floor could not be more disinterested."
"The junior member of staff I encountered was polite, but unable to answer my questions."
"I'm afraid to say I'm very disappointed with the quality of customer service and workmanship not what you would expect from a prestigious main dealership."
"I was sold a car which turned out not to be the car advertised."
"Just visit this garage to see the colours available for an IPace, the service team could not be asked to get up and be helpful."
Service and Maintenance
Pros:
"Prompt and courteous attention prior to the service, during and after."
"The car servicing was thorough, including a first class inside & outside valeting."
"Booking it in was easy, including arranging a loan car for the day."
"Kept informed by text the progress of service and when car was ready to be collected."
"Drive straight in to service area. Car is parked for you. Service reception then confirms what is being done."
"Service and MOT My car was picked up from home as I had opted for as I did not require a loan car although I was offered the option."
"I was kept apprised throughout - and even better, Inchscape have a great system where they video their Engineer's appraisal during the initial 'Health Check'."
Cons:
"They had to drive my car 20 miles back to Southampton to reset, never bothered to put a few litres of petrol in car."
"Collection of own vehicle on a Saturday, following a service was a bit disappointing as no offer of a coffee during an hour wait was offered."
"£300 an hour for work that took 4 + weeks, no courtesy car, without fixing the problem."
"On top of all that when I received the bill it was only about half of what I expected to have to pay."
"3 month old Jaguar, goes back because of distortion in the door speaker. No courtesy car available for 1 month."
"Then noticed spare key didn't work as not reset, requested on 2nd September that someone call to get this fixed, told on 6th September Service Manager would call me. Still waiting."
"Not the Jaguar service I expected. Not only did I wait for over an hour for collection, as the fault was not corrected, had to return the next day for collection."