Oaklea Boarding Kennels & Cattery Reviews Summary

Accommodation Quality and Cleanliness

Pros:

• "The space for our dog was perfect with lots of space to have a run around."
• "The setup is clean and comfortable for the cats."
• "The kennels are very clean and secure."
• "Kennels are very nice and extremely clean."
• "The facilities are excellent- clean and cosy."

Cons:

• "My dogs were soaking wet after lying in their own bodily fluids."

Staff and Service

Pros:

• "Staff are friendly, the owners are great."
• "Very friendly, professional kennels."
• "Everyone is accommodating and helpful."
• "The owners are knowledgeable and very caring."
• "Owners very accommodating, facilities very clean."
• "Both the ownwers were kind and pleasant."

Cons:

• "The older dog who is 14 was happy, healthy and just a bit old when we dropped her off. She could still comfortably do a 30 min walk, would trott to the door wagging her tail, lively and healthy. I called whilst we were on holiday and was told the dogs were all fine. Upon collection all three workers came out and kept stressing how old Lucy was."

Communication and Updates

Pros:

• "Pictures and videos were also sent through WhatsApp throughout their stay."
• "They also send update and photos of your animals stay."
• "Having a message 1/2 way through our holiday to say he was eating and enjoying his stay along with a photo was very reassuring."
• "Thank you for putting our minds at rest with a midweek update."
• "When to my surprise I got a WhatsApp from Chelsea with some photos and a video."
• "We received regular updates with photos and videos of our dog on her walks."

Cons:

• "She clearly hasn't been eating and wasn't coping but no one bothered to tell us."

Pet Care and Well-being

Pros:

• "Our Labrador was very well looked after and had a lovely holiday at Oaklea."
• "Boris enjoyed his stay at Oaklea Kennels which was a huge relief as he is a very anxious/nervous boy."
• "I felt my dog and 2 cats were looked after as if they were at home."
• "My dogs and cats stayed at Oaklea Boarding Kennels they were well cared for and very happy."
• "The owners are knowledgeable and very caring."
• "We have been taking our beautiful cocker spaniel for at least 7 years, and they treat him AMAZING."

Cons:

• "If someone had just paid a bit of attention rather than dismissing her due to age we could have gotten her to the vets sooner!"
• "The older dog collapsed into a fit, we rushed him to the vets who said the cause of this fit was probably from stress."