Asda Eastleigh Supercentre Reviews Summary

Customer Service

Pros:

• "Pharmacy team at Asda Eastleigh especially Moazzami who's compassion and efforts to help me order and obtain my expensive drugs for treatment which need to be ordered and started at very short notice was an absolute star today."
• "Super friendly and helpful staff, who always go out of their way to help and assist you."
• "The staff at the click and collect are always friendly and helpful."
• "The staff at self checkout are helpful and manually apply the correct price for me."
• "I find the majority of the staff extremely helpful."
• "A great shop in Eastleigh. Staff were courteous, a young woman in the bakery section called Sarah was particularly helpful."
• "It's organised and run very well and the team deserve full credit for that."

Cons:

• "The employees do not keep eye contact, while ignoring customers when is not even busy."
• "So many of the staff are rude, including management."
• "Extremely rude to customers."
• "Bad customer services, around 21:55 cashier refused me asked me to go self check out."
• "The man became very rude and clever, try to against me with no respect at all!"
• "Customer service representative did not seem interested so I will not be visiting again with wheelchair bound person."
• "The woman who was supposed to be helping me sort it out when I went back in couldn't be less interested."

Store Layout & Cleanliness

Pros:

• "The petrol station is very good."
• "Shop is clean enough and normally well stocked."
• "Clean disable toilets on ground floor."
• "Took 6 week old baby there shopping and had to use baby change facilities, lovely clean and tidy."

Cons:

• "Having just visited Asda at Chandlers Ford I have to comment on the absolutely ridiculous barriers that have been installed in the entrance."
• "I was disappointed by the mess around the store from staff unpacking, the isles were being blocked with pallets and impossible to go down."
• "This place is a nightmare - it's a trek to get to the basics such as bread and milk."
• "The disabled toilet it in desperate need of a refurb, or at least regular deep cleaning."
• "It is hard to get to the products you need as the stock trollies are littered around the store."
• "Women’s toilette: appalling state...some not working, some completely dirty."
• "Food items spread all over the place, slow service, price at the till doesn’t match prices on the shelves."

Pricing & Checkout

Pros:

• "Good good prices however ALDI is cheapest in town just lacks depth of range compared to Asda."
• "That said prices are competitive if you can find everything you want."
• "Reliably the cheapest place for petrol in the area."

Cons:

• "Item priced at £3.85 scanned at £6."
• "Any 2 for £16 discount not applied at till, two items definitely included in the offer had stickers on them promoting the offer and it was stated on the shelf."
• "Item priced at £2.35 scanned at £2.85."
• "Waiting 25 minutes in a checkout queue watching my frozen goods slowly defrost."
• "Fifteen tills and only two open so long queue."
• "Overcharged on a children's toy. Customer services queue was way too long to wait in."
• "But at check out suddenly I was charged £7.9 and I asked them that It was £5 they checked and said the price is £7.9."

Stock & Availability

Pros:

• "A very good shop, Asda are definitely the best place to get gummy mushrooms and they are very nice."
• "Good Asda store, availability always strong and service pretty good."
• "Largest Asda in our area. Come every few weeks to buy certain products we like."

Cons:

• "Never any stock."
• "Every time we come to this shop it has no stock."
• "Half the shelves empty, very poor selection of fresh meat unless you wanted chicken."
• "Once again empty shelves and elderly etc left without again."
• "Absolutely disgusted that they didn't have any legs of lamb."
• "Very often shelves are quite empty."
• "Shocking... No produce on shelves no staff in fruit and veg dept yet again... No longer going to shop here as always end up having to shop elsewhere for all the items they don't have."