Johnsons Škoda Birmingham Reviews Summary

Customer Service

Pros:

• "Everyone at Johnsons Birmingham who dealt with us were very polite and professional."
• "Manager Mark and his financial team ensured I got the best possible financial package deal."
• "Fantastic service and friendly staff who kept offering me drinks while I waited for my MOT."
• "Amazing staff who can't do enough to help."
• "Great service and very helpful sales staff that went out of their way to show me everything i needed to make the right decision for me."
• "Everyone I met was very friendly and helpful."
• "The salesman Gavin couldn't have helped more. very friendly and made sure that we got the car we wanted."

Cons:

• "Don't bother. The after sales service is atrocious."
• "Most staff only interested in selling you a new car. Certainly not bothered about any queries you might have about your existing car."
• "Have been trying to get hold of the parts department for a week but they never answer."
• "It became pretty clear that they had no record of my booking but they couldn't be bothered to explain this to me."
• "Absolutely unacceptable Johnson's. You should be ashamed of yourselves."
• "We were being ignored by everyone in the dealership and it was obvious that they just wanted us to leave."
• "I received absolutely appalling service from this Skoda dealership and they should be ashamed of themselves."

Vehicle Purchase & Price

Pros:

• "The car itself, a Skoda Octavia hatchback, is a delight to drive - it's very comfortable, with good legroom and headroom, a huge boot, quiet, well-equipped with safety features."
• "Recently bought a year old Skoda Octavia from this dealership... got the car at what I considered to be a reasonable price."
• "We set out budgets etc came to a mutually agreeable sale price and trade in which worked for us both."
• "I bought a secondhand Octavia, dealing with Alex. The whole experience was delightful."
• "Leased a Skoda karoq via the motability scheme and Harrison couldn't have been more helpful."
• "Bought brand new car (which i love to bits). Highly recommended."
• "Finally purchased the SKODA KODIAQ, with all bells and whistles."

Cons:

• "I put a £100 deposit down for a car on 22nd November and next day I found another car which was a better deal. I told them that I am not coming to do the deal so please issue the refund for my deposit. It's been nearly 4 weeks and I am still waiting for the refund."
• "1st time customer and will be taking business elsewhere don't say I haven't warned you."
• "Really poor and has certainly put me off ever using this dealer in the future. Go elsewhere. Customer service does not live here."
• "Will definitely not be purchasing a vehicle from them."
• "Absolutely useless. We were the only customers there, and were completely ignored."
• "Tried for a week to buy a car from this dealership and they weren't interested at all."
• "I would definitely not recommend this dealership if you are in the market to buy a Skoda please save yourself from any hassle and take your money somewhere else."

Facilities & Amenities

Pros:

• "Wifi stability has improved a lot over the years. Free drinks machine working as usual :)"
• "Also do great hot chocolates whilst you wait!"
• "The coffee is also fantastic!"

Cons:

• "Oh, and the toilet was broken and was like something I would expect to see at a festival."

Communication & Responsiveness

Pros:

• "Ordered a new kamiq from this dealership, and it was delayed due to covid. However, the staff onsite were in constant contact throughout the whole process."
• "Thank you Rianne and Sarah for the brilliant service. Car always comes back clean and well informed throughout the service/repair process."
• "Great customer service, we dealt with Terry who is a lovely chap and he kept in contact throughout."

Cons:

• "Only problem is, when there is a problem the time it takes to rectify it."
• "Johnsons cannot even look at it for several weeks, so i guess i will be ringing Skoda Assist again."
• "Booked my car in for an MOT thinking it would be done in a couple of days at the most... It took a week."
• "I have booked my viewing for Saturday... I have been told the car I want to buy have been sold just 5 min ago. Thank you for wasting my time."
• "Very disappointed in the service dept - they attempted to put right faults but parts on long back orders, wrong parts delivered, unable to fit emergency bulbs."
• "Terrible customer service. Booked car in in July for a warranty repair. They called the day before to say that the part had not arrived and they would call to rebook. They failed to call back."
• "Awful. Took my car in with a “Fan Control Module” error and a sensor reading 2222 degrees Celsius."