Address: Bristol Rd, Selly Oak, Birmingham B29 6LR, United Kingdom
Phone: +441214142021
Rating: 4.4
based on 396 reviews.
Customer Service
Pros:
"Daniel gave me some great advice on the best options for me."
"Came to look around at a few cars and I was greeted by a sales guy called Brad who was really helpful."
"Adrian, he was thorough and helpful with what I was looking for."
"Couldn't recommend a better garage to get a car from!"
"Came in today to purchase a car and Julie was absolutely amazing she was so polite and made my mother feel so comfortable and myself also helped us choose the perfect car."
"Enquired about a car and Dan got back to me in no less then 10 mins!"
"Always really prompt email responses & good communication from the team there."
Cons:
"Very bad experience, my dad has some problems with his car and took it to that place."
"Very unhappy with the service, lots of money for a diagnostic VHC and within less than a week, the engine light showed up."
"Poor service from the service team. No smile, no effort."
"This is a scam company. I do not recommend trying it."
"Very bad experience, my dad has some problems with his car and took it to that place."
"The Service Side (For me) was terrible, Spouted company policy at me, And don’t really look at a solution to fix the issue."
"Customer service these days is dead…. Won’t be using Selly oak anymore."
Vehicle Purchase & Delivery
Pros:
"Amazing experience from the time I set my foot in the showroom till I drove my new car off!"
"I bought a car recently from Philip Anderson at Lookers Vauxhall Selly Oak... the whole process was very straightforward by phone/email."
"They transported it for me from Preston in the same day that I'd requested it and managed to fit it within an hour."
"I had a great experience at Lookers. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail."
"This is another car I've bought off Nasser at selly Oak. Excellent customer service, he always goes the extra mile to help."
"Buying a car from here was an absolute pleasure, hassle free, nothing was too much trouble for shane."
"I was sent a link to check the progress of the work being carried out and also a video explaining what they had done and what they advice me to do."
Cons:
"I regret buying the car from them worst choice I have ever made."
"Bought a great car however very disappointed that a week after collecting found I had to replace both rear tyres and the near side front tyre as very worn and also the tracking had to be adjusted which had caused the front to wear."
"This is a scam company. My brother put his car in their possession and they stole 2,400 pounds and they did not fix it."
"The car is 19 plate corsa 30000 on the clock, i have no end of problem clutch stick down occasionally, to reversing in the car fell like the engine going to break making loud noises."
"I brought vauxhall corsa last September 2022, I regret buying the car from them worst choice I have ever made."
"Bad place for maintenance I paid 2400 pounds without fixing anything."
"Very disappointed, why have a range of vehicles on your website if you only sell Vauxhall cars, false advertisement."
Staff & Communication
Pros:
"Phil Obasi was absolutely amazing! Could not fault him one bit."
"Great service. Great staff. Excellent quality of customer support."
"100% recommend, the type of service that makes you want to come back in future!"
"Superb service from start to finish. Nasser was excellent, explained everything and was in constant communication all the way through the process."
"Excellent personalised service."
"Jamie Sullivan... has been brilliant. Saw to what I needed and quick."
"The service received was excellent."
Cons:
"The sales side was fine, bit slow to get back to you But they done what they said they would, But I had to chase them?"
"The only downside was the nil communication between purchase and collection."
"Had it been made clear that the car was being driven up to my address rather than transported to be delivered. I would have made other arrangements."
"Had great service and communication with Phil, nothing was too much trouble, And all done in one day, update on review, had a error code come up on the car p2138, p2122, which was throttle sensor error, took over 4 weeks to get it in the garage."
"Really it was a bad experience I do not recommend visiting the place to make a repair."
"I will never use lookers Selly oak anymore. Left a wheel nut of my car after the MOT, passed the car off, and then tried blaming me."
"its a pity you do not ask about the delivery/collection process which is why i have given you a one star rating."