Stellantis &You Citroen Birmingham Central Reviews Summary

Customer Service

Pros:

• "Special thank you to our sales executive Rafat Islam he was kind, informative and supportive when placing my car order."
• "Caitlin kindly kept me informed of everything that had been done and Rachel was absolutely fantastic in going up and beyond."
• "Professional and courteous at all times."
• "Thanks to Jamie and the sales staff at Robins & Day Birmingham North Tyburn Road. They were very professional and friendly when bought my Peugeot 2008."
• "Once again great service from Senior Sales Advisor Sharon."
• "Paul was superb in his approach, very pleasant to deal with and offered us a great deal."
• "Rafat and the manager Shiv. Was very accommodating to my needs and gave me a great deal on an amazing car!"

Cons:

• "Had to have a egs hose changed they had my vehicle for 5 days absolutely ridiculous its the poorest service I have ever received."
• "Bought a car from here in 2009, its time to get a new one, so thought would try here first (waste of time) - You walk around whilst the salesmen chat and tap away on their computers then you walk out again!"
• "After making a mobility enquiry... I was already nervous. I have to Wonder why a young black female can never be took serious these days."
• "It has just been one thing after another with this firm... After emailing yet again, was told money will be sorted on the 27th May to be then told that it was on processed Thursday 3rd June."
• "Received the car dirty, which isn’t a major problem, was then promised a valet to be sorted... yet still waiting to be compensated as of today."
• "Even though I had full warranty on the vehicle I would be made to pay for the repairs."
• "Problems occurred from the outset due to poor communication... appropriate paperwork was not issued at the point of sale leading to time consuming trips back to the dealership."

Staff Performance

Pros:

• "Lorraine has been wonderful in helping me purchase my first family car!"
• "Would fully recommend this place my father got his car sorted out and they have been welcoming towards me and my father."
• "Thank you for a very pleasant experience. Have already recommended Robin and Day."
• "I would highly recommend Shiv and Chris to anyone who is in the market to buy a quality used car … definitely worth a visit."
• "Highly recommended! Garage did a great job getting car ready earlier than expected.. Looks as good as new."
• "I definitely recommend Rafat Islam and Robins and Day Birmingham to anyone looking for the best deal."
• "We would recommend a visit especially for a Shiv hug, a friendly and reliable workforce working together as a unit."

Cons:

• "Given them my citroen relay Lwb van to repair... They removed parts from engine compartment and left on passenger seat."
• "Please be careful and sort out the services clearly."
• "If your looking at getting your vehicle booked in for any work do not pick this dealership."
• "I have nothing but lies from the beginning ! Sadly the only helpful person has been made redundant !"
• "This is a warning to anyone wanting to purchase from them. I don't want anyone to experience what we are currently going through."
• "Quite possibly the worst dealership I’ve ever encountered."
• "They havnt once answered their phone at the branch after calling all day."

Product Quality

Pros:

• "Citron, Peugeot and Abrath have all upped their car game. They have literally all the features of a Mercedes and Audi for a fraction of the price."
• "I visited Robins & Day for the first time with a Peugeot 3008 which I purchase used at Xmas 2019."
• "Been buying my cars from Citroen Birmingham for many years now. Always see the same sales team there who are a credit to the company."
• "I have been purchasing cars from Citroen Birmingham since 1998 and have always dealt with Richard Bissett and have purchased more than 8 cars from him now."
• "I have always had excellent service from the dealership both when purchasing a new car as well as from the servicing department."
• "I came into place a Motability order and the service here is excellent and beyond what I expected."
• "We were able to sit in and explore as many cars as we wanted."

Cons:

• "Our car was released to us despite two known recalls by Citroen outstanding on it... These will not be addressed until September."
• "Now the other issue regarding the vehicle going into limp mode which is obviously a much bigger problem requiring the vehicle to be off the road has not even been looked at?"
• "Then we had a tyre pop to find that they had not given us a wheel nut lock key after being promised everything that was missing would be placed in the car."
• "Booked a service with courtesy car and turned up to find courtesy car not available."
• "Went to Economy Drive cars connected to this dealership which is their approved used car sales place. I thought that this place would be reliable, but I was wrong."
• "Having purchased a car from this dealership I am struggling to establish where if any of these have been delivered... I tried to address every issue as it arose but felt that a carefree attitude exists within this company."
• "My vehicle was damaged in their service department and they tried to blame me when the issue wasn't there before I came to them."