Your Car Supermarket Reviews Summary

Customer Service

Pros:

• "Really happy with the service and professionalism the team provided us."
• "Great service from Adam here, great experience was easy to get to the car and have a look, really friendly."
• "Great service from Adam and Mani. Held the car for me whilst I was organising flights over from Australia and was zero fuss the entire time."
• "Travelled from Weston-super-mare to purchase a Honda CR-V. Adam was great. Brilliant customer service."
• "Really happy with the service I am 76 years old and I was looked after perfectly well."
• "Good and helpful customer service. Adam and Mani helped to secure the best finance deal."
• "Adam was excellent from start to finish. Explained everything throughout the process."
• "Very friendly and professional service, team were happy to work hard to get a great part exchange deal."

Cons:

• "Avoid at all costs & after just reading previous review I have encountered the same experience."
• "Within 24 hours I had 5 warning lights come on the car. Again I have been constantly ignored, no responses to emails or phone calls."
• "Buying the car was fine. At point of sale you’re forced to leave a positive 5 star review."
• "AVOID THIS SELLER HE IS A BIG SCAMMER AND TIMEWASTER."
• "Really poor experience - avoid!!!!! Was initially being pushed over the phone to pay a £500 deposit for a car a has yet to view."
• "I called this dealership specifically to test drive 3 cars, and made that very clear that I wanted to drive them."
• "Worst car dealership in Birmingham avoid at all cost."
• "Rude staff, ignorant and questions whether we were there to 'waste his time' just because we asked him a few questions about a car we were interested in."

Quality of Cars

Pros:

• "Cars in good condition and had a wide variety to look at!!"
• "Adam was brilliant. Had very good knowledge for the car. Honest dealer."
• "Travelled from Banbury to purchase a Nissan Qashqai. Adam stayed after hours for me which I appreciated. Finally got my new car."
• "Purchased a car through finance option, amazing service! So helpful."
• "Seen a Audi A4 online. Bought it and collected within a few hours. Got a good price on part exchange."
• "Great service when we bought our new car from here, Dan was excellent, went above and beyond."
• "Travelled from Rotherham to purchase BMW X1 through finance. This company were efficient and helpful throughout especially Adam."
• "Just bought a lovely mini. Got a good warranty in the deal and breakdown cover as well."

Cons:

• "The car I purchased was also put through an illegal MOT, there was a 3 inch crack in the windscreen, a huge chunk out of one of the tyres."
• "Initially a good review but the 2012 civic I bought was inspected and seen to have a huge amount of rust particularly on the suspension."
• "My review has done a 360 as iv found out the car has a totally different engine !!!"
• "On the positive, the staff were very friendly. However, not a happy experience."
• "No courtesy car if the car breaks. Cheap repairs that creates more problems which they will tell you they’ve existed before."
• "Bought a car less than 12 months ago for my pregnant wife, bought with 36000 on clock now has 41000 so in less than 12 months the head gasket has gone!"
• "Sold car with a fault. Refused to resolve the issue so in breach of Consumer Rights Act 2015."
• "Rang up to enquire about a volvo and was told that it was showroom condition, I drove 2 hours up to Birmingham to find the car was not showroom condition."

Finance and Deals

Pros:

• "Adam was great. Purchased my new Mercedes through MotoNovo finance. Part exchanged my car. Got a good deal."
• "Travelled from Norfolk to purchase a Peugeot 3008 through the finance option. Everything sorted within 24 hrs."
• "Saw a Nissan Qashqai online and left a deposit over the phone. The remainder I financed and it all got sorted and paid on the same day."
• "Travelled from Doncaster to purchase a Mercedes GL 7 seater. Fully loaded with everything in it. Got a good deal on my part exchange as well."
• "Purchased an Audi Q3 part exchanged my golf got a very good deal. Very happy with the customer service."
• "Drove down from Northampton and bought a lovely Mercedes C Class from Yourcarsupermarket on finance."
• "Got a Nissan Juke from the guys that works there. They made me feel so good. Absolutely the best. Thanks again. Ian Macrae."
• "Come all up from Aylesbury. Bought a Freelander on finance, everything was very smooth and easy even sorted insurance for me as insurance company was difficult."

Cons:

• "Two of the tyres I was told would be replaced before delivery which was written on my order and this was not done."
• "No courtesy car if the car breaks. Cheap repairs that creates more problems which they will tell you they’ve existed before."
• "My review has done a 360 as iv found out the car has a totally different engine !!!"
• "On the positive, the staff were very friendly. However, not a happy experience."
• "No courtesy car if the car breaks. Cheap repairs that creates more problems which they will tell you they’ve existed before."
• "Bought a car less than 12 months ago for my pregnant wife, bought with 36000 on clock now has 41000 so in less than 12 months the head gasket has gone!"
• "Sold car with a fault. Refused to resolve the issue so in breach of Consumer Rights Act 2015."
• "Rang up to enquire about a volvo and was told that it was showroom condition, I drove 2 hours up to Birmingham to find the car was not showroom condition."