Swan Reviews Summary

Staff and Service

Pros:

• "The service was excellent. The staff were friendly, attentive, and professional."
• "Service was brilliant and attentive despite it being really busy."
• "Staff/atmosphere/cleanliness all spot on."
• "Staff were very friendly."
• "The staff are fantastic and make you feel like part of the family."
• "Staff although rushed off their feet were very cheerful and helpful."
• "The staff were lovely and friendly, plus they handled my Glaswegian accent with ease."

Cons:

• "The staff were lovely but didn't adhere to the social distancing at all."
• "Staff need specific training on allergens and how they can affect someone's wellbeing, before becoming customer facing."
• "At least two of the staff serving food and drinks were doing so with their face masks on their chins."
• "Staff seemed run off their feet and service was a little slow."
• "Really slow and sub-par food. Meal for 4 for Sunday, took 20 minutes for them to take drinks order and then another 10 minutes for them to arrive."
• "Dreadful bar service. If you are older they let you stand there to get served for drinks and serve people who have just walked in and serve them first even though you have waited 15 minutes to be served."
• "The service was slow with the waiter showing no real interest in providing decent customer service."

Food Quality

Pros:

• "The food was Devine."
• "Bacon was tasty and crispy."
• "Good food and drink."
• "Lovely restaurant with REALLY good quality food!"
• "The food was delicious, the atmosphere cozy and inviting, and the staff were very friendly."
• "Food was really tasty and good sized portions."
• "The food was fantastic. We ordered the Creamy Garlic Mushrooms, the Mushroom and Ale Pie, which was cooked to perfection and had a rich and savoury gravy and the Wild Boar Burger, which was amazingly good."

Cons:

• "Main meal was disgusting."
• "Food average at best."
• "If lukewarm, frozen food is your thing then you'll be fine."
• "I ordered the beef pie, it looked fantastic but inside was just tiny bits of fatty beef."
• "Food in average, I believe there are potentially good recipes in the menu but not well made."
• "Salad is wilted and smothered with dressing."
• "Steak Pie was good but the vegetables - carrots and broccoli were dreadful."

Ambiance and Cleanliness

Pros:

• "It was very busy but it never seems overcrowded and uncomfortable."
• "Lovely pub, with good atmosphere and music playing not too loudly in the background."
• "The inside is just as lovely, spacious, clean and love how it all blends together."
• "Plenty of outdoor seating that is a good place to sit when the sun is out."
• "The pub was lovely and warm, very inviting with an open fire."
• "An absolute delightful stop on way up to Glasgow. Lovely quaint and quiet respite from the busy motorway."
• "Loved the open fire and the relaxed candle lit ambiance of the restaurant (even the toilets are tastefully decorated)."

Cons:

• "Found it to be quite draughty with door being constantly opened."
• "Booked a table and asked to be seated in a particular room only to be seated at the other end of the pub. Draughty table but moved to a better table."
• "We were by a window which looked as if it hadn't been cleaned on the inside recently, as did the windowsill."
• "However once business picked up found it quite noisy."
• "The table we were seated at was really dirty and had food on the floor and also we were sat under the loudest speaker that was directed at the table."
• "It does look very tired on the inside and could do with a deep clean and fresh paint everywhere."
• "The floor around where we were sitting was littered with food from the previous diners."