Sainsbury's Reviews Summary

Product Range and Quality

Pros:

• "The supermarket consistently provides a diverse range of products, catering to various needs."
• "Whether it's fresh produce, pantry staples, or specialty items, they have a wide variety of products to choose from."
• "The produce is consistently of high quality."
• "I genuinely like the range variety they have... When they have it."
• "It is my local Sainsbury's and l love the fact that they do have self-service checkout points."
• "Fantastic 😍finally a next door store where you can find everything: food, clothes, items for your home, plants, newspapers...."
• "It's a good place that sells plenty of good quality products."
• "I like to buy here because I like to call where you can see that it is clean, the goods are always organized."

Cons:

• "This Sainsbury's rarely has good stock across the store."
• "Plenty of empty shelves and a lot of time queueing! Like, a lot!"
• "Only if the parking facility can be improved in this store."
• "Awful service, staff were rude. Shelves not well stocked and some stock on the shelves damaged."
• "The shelves are rarely stocked and this due to trained staff members employed stocking shelves are always on the till."
• "Went to Sainsbury @ New Barnet today and to say I was disappointed with the vegetable section was an understatement."
• "This supermarket keeps moving stuff around which doesn't help."
• "Been shopping here for a good few years. In the past it has been ok apart from the long term leaking ceiling."

Customer Service

Pros:

• "The staff is generally friendly and helpful, contributing to a positive shopping atmosphere."
• "The staff are friendly, helpful, and efficient. They create a welcoming and customer-focused atmosphere."
• "There's always someone helping people out in the self checkout area."
• "I usually order online but when I go in I am struck by how lovely the staff are."
• "Great little Sainsbury's the staff are really friendly and helpful."
• "Polite helpful staff. Nice large supermarket."
• "The staff, do a great job, quite cheerfully. Inspite of the fact, they have to cope, as I do believe, they are understaffed."
• "This is a super easy to shop large branch but not too huge. Staff are so friendly and helpful."

Cons:

• "We have had multiple situations where the employee looking after that area is rude to us for no reason what so ever."
• "Rude staff hardly anyone serving the customers."
• "I warn everybody to stay away from this store Rude staff."
• "ABSOLUTELY JOKE!! I like to do my shop in peace and not have a shouting match with your staff about using self checkouts!"
• "a lot of the staff here are incredibly rude and always seem annoyed whenever you try and ask them for help."
• "Everytime I go in a supermarket, I make sure to wear my sunflower lanyard so staff know I may need help.. I got completely ignored..."
• "I had the most unpleasant interaction with Earnest who was extremely rude and aggressive towards me."
• "Service is hopeless...no visible staff...have had to ask the Manager on every visit to open another till..."

Checkout and Queuing

Pros:

• "Sainsbury's offers efficient checkouts, and the availability of self-checkout options adds convenience."

Cons:

• "Plenty of empty shelves and a lot of time queueing! Like, a lot!"
• "Yesterday the New Barnet store was freezing cold. What was worse they only had one person on checkout."
• "If you want to experience queuing for long periods of time and feel like you are trapped in the 1970s, this is the store for you."
• "Rarely have more than more cashier at any time despite the swathes of people with trolleys."
• "Do not shop here if buying more than a handful of items. Only ever has 1 checkout open."
• "It is a good place that sells plenty of good quality products. However, there are always staff shortages, long queues, and NOT enough staff serving on the checkouts."
• "I don’t know why this Sainsbury’s is still open.I went there twice this week... and both times only two tills were open with massive checkout queues!"
• "There's hardly any staff at the tills or stocking the shelves."