Frankie & Benny's Reviews Summary

Service

Pros:

• "Staff where very friendly and helpful."
• "Great service from Lia, lovely setting."
• "Amazing customer service from the manager Sarah."
• "Massive thank you to our server Michael, who went beyond our expectations for our son's birthday."
• "Ruth was such a lovely waitress - she was incredibly kind and friendly to us and always served us with a smile; an absolute credit to the restaurant."
• "The lady serving us was friendly and helpful."
• "Very attentive staff."

Cons:

• "Complained to head office but they were less than helpful never been in any of their restaurants since."
• "Went there yesterday (28/1/20) for a family meal and had a long wait before able to order and then again after order."
• "Staff very ignorant and unhelpful except for one member of staff who apologisd for the wait and the waitress not relaying the info about the allergen."
• "It was very difficult trying to get hold of someone to ask for the bill and then again it took another 15 mins to get someone so we could pay and leave."
• "Terrible just had dinner there waited half an hour for food to be served."
• "Terrible, nearly an hour before we got a menu."
• "Absolutely shocking customer service."

Food Quality

Pros:

• "Food we had was very nice when we eventually got it."
• "Busy restaurant, good service and delicious seared steak salad."
• "First course was hot."
• "The food was delicious and the staff were very friendly and accommodating."
• "food was amazing came out boiling hot and with 2for1 it was very cheap."
• "The food was cooked to perfection for the burger dishes and the Macaroni cheese."
• "Full English breakfast was delicious!"

Cons:

• "The place was really cold."
• "Very poor brunch! The service from the kitchen was awful."
• "Burgers and chicken burgers and fries were greasy tasteless and cheap."
• "Salmon dish - which didn't have pesto as stated on menu."
• "The bread on multiple dishes was burnt and or overcooked and hard as a rock."
• "all three spaghetti bolognese were like a boil in the bag type that you would buy from a supermarket."
• "Was stone cold, weird sauce on burger which is not listed in the ingredients, literally got about 10 chips."

Ambiance

Pros:

• "Great service from Lia, lovely setting."
• "The ambient music has changed from the rat pack and elvis to more modern music which takes away from the atmosphere of the place."
• "Good atmosphere despite covid."
• "Server was lovely and patient, atmosphere was very friendly and welcoming."
• "Atmosphere was very friendly and welcoming."
• "The atmosphere was amazing."
• "Everything tasted great, and the price is amazing."

Cons:

• "won't bother going Frankie & Bennies again."
• "It seems that the Broughton branch has changed its image. Gone is the 50s music to be replaced by some modern rubbish."
• "Noisy and cold/draughty restaurant."
• "The music was a bit too loud to talk to each other at a normal volume."
• "Walked in, looked at expensive menu, waited for service, staff too busy on mobiles."
• "the middle section, where I always seem to be seated, is badly heated and/or in a draft and the music is always too loud to have a conversation with anyone."
• "Music was too loud couldn't hear the person I went with speak, food was not the same as the photo."

Value

Pros:

• "Although the food was a bit pricey it did taste good."
• "food was amazing came out boiling hot and with 2for1 it was very cheap."
• "The service was good and the prices are really accessible."
• "Prices/deals are great."
• "It only cost me £1.26 more than tesco's offering and its easily twice as good."
• "Good quality food at decent price, had 2 course pizza and cheesecake £18.50 cheaper at lunchtime."
• "The quality of the ingredients is better, the seating is cozy and the service is friendly!"