Address: Eastern Way, Cannock, WS11 8XR, United Kingdom
Phone: +441543200130
Rating: 4.8
based on 158 reviews.
Customer Service
Pros:
"Mark was very welcoming and no hard sell."
"Mark was very kind and helpful in answering any questions and went above and beyond."
"Radcliffe greeted us this morning he was great, chatty and friendly and very helpful."
"Stephen was extremely helpful throughout with the purchase of our son's first car, ensuring what we were looking at was suitable for his age group."
"Stephen made the entire car-buying process smooth and enjoyable."
"Dave who was our perfect salesman. Not too pushy but cared about your experience just enough."
"All staff were very friendly and helpful. They did everything we asked for."
"Radcliffe was very helpful with sorting my car service today."
Cons:
"Not only do they charge far far too much but they charged for parts they didn't actually put on the car."
"I have never encountered such little professionalism before."
"AVOID AT ALL COSTS!!! Spent £7.7k on a faulty car."
"Drove past their forecourt...was asked to leave the forecourt over a tannoy."
"Although I didn’t purchase a vehicle from Bravoauto I would recommend visiting their site in Cannock."
"Terrible service. My wife booked an MOT over the phone, turned up and apparently due to a 'glitch' they were overbooked."
"Placed a £99 fully refundable fee on the car just to reserve it to view, and after test driving it...trying to get this 'fully refundable deposit' back has been a nightmare."
"Bit of a bad experience, I phoned about a car at 11:15, told them I would get there at 14:00 the same day. I had to travel just over an hour and also collect my daughter from work who the vehicle was for. I arrived at 13:45 but they had sold the car!!!"
Quality of Cars
Pros:
"The car was exactly as described, which is rare after my recent experiences elsewhere."
"Have no complaints with bravoauto - the car is in excellent condition."
"One remarkable feature that Stephen introduced me to was the Guard X protection for my new car."
"Very happy with the buying experience. All staff were very friendly and helpful."
"The car also had a fresh mot and service which gives you extra peace of mind."
"Luke found out the requirements that I was looking for and then matched me to a car he found me an Auto Citroen C4 which is 2021 plate."
"The car we purchased is quality, low mileage and has been well looked after."
"Bought a car from bravo auto Cannock the day I picked my car up the engine light came on and there was a faulty injector.they sorted it out took it home had it back for a hour yet another engine light came on took it
back to be an O2 sensor."
Cons:
"Bought a car on PCP with bravoauto. Had it back for an hour yet another engine light came on."
"Three months down the line my heater matrix went which is apparently not covered by warranty even though I’ve had problems from day one."
"AVOID AT ALL COSTS!!! Spent £7.7k on a faulty car in January and currently being potentially left with a £700-£1.4k bill that the warranty or showroom potentially won’t pay."
"The car I bought from them was faulty at the time of purchase. Don’t buy into their lies."
"For such a big retailer I've never seen cars so poorly prepared in my life. Of all the cars we looked at, most had been keyed or had horrendous scuffs/dents."
"I recently purchased a bmw 3 series from Bravo auto Cannock the whole process was very easy, got a good price for my part exchange, the salesperson I dealt with Dani was exceptional very professional."
Efficiency of Service
Pros:
"I was able to go on a good test drive to get a feel for the car."
"Bravoauto were quick to get it delivered to me, and the whole process was completed in a matter of days."
"The service he and bravoauto gave me put me at ease & made this purchase really simple."
"Car was available to collect next day, so happy son 😏"
"Once I purchased the car, bravoauto were quick to get it delivered to me."
"David Hollins was great, very thorough and kept in regular communications whilst my new car was having its alloys refurbished."
"The service was excellent from start to finish, Lee was extremely professional, helpful and polite."
"We drove over 300 miles from Scotland to meet Luke who is an excellent salesman."
Cons:
"I was on the lookout for a family car due to having a baby on the way. Whilst browsing on auto trader, I had looked at several dealerships with somewhat bleak reviews until I came across bravo auto."
"I have never encountered such little professionalism before."
"We paid for the car a week ago. We got a call saying we can pick up. Upon arrival the car is not ready. Promises they will bring home."
"The car is still waiting for repairs. After assurances, the car will be ready after 5 days. It's not ready and we don't know when it will be."
"Travelled over two and half hrs there and back after after phoning the call centre and branch about a car they had for sale!"
"We was called the
third time when on route from the call centre to then arrive and they said they couldn't find the keys for the car even though the car had been brought down to the front of the showroom for us to view."
"We then find out the car has been sold despite being called on the way! No holding deposit was asked for but three phone calls later they fully knew we were on route."
"Had a great experience choosing my new car today. Walked in to a lovely friendly welcome from Lorraine, an absolute credit to your company as she was so pleasant. I was assisted by Alex who steered me towards the car I chose to purchase."