Address: 27 The Causeway, Heybridge, Maldon CM9 4LJ, United Kingdom
Phone: +441621840782
Rating: 4.7
based on 165 reviews.
Customer Service
Pros:
"Very friendly and helpful staff. Highly recommend!"
"Scott was very helpful and polite. Overall really good experience, nice guys."
"Fantastic service from start to finish. This company have finger on pulse at every step making process a pleasurable & painless experience."
"My Car is perfect and runs exactly as should. They were very patient with me when I was asking lots of questions."
"Steve was extremely helpful and took his time to show me round the cars he thought would be best for a new driver."
"Both Scott and Tyler kept me updated through all the MOT and service done on the car. Lovely bunch who make you feel comfortable."
"Great cars great team who look after you. Scott / Steve and everyone ensure you feel welcome when you arrive."
"The staff were very helpful and professional. They made the whole experience of buying another car so easy."
Cons:
"I deeply regret purchasing a Porsche from Brown Car Co. Alarmingly, within just two weeks of the purchase, a slew of issues became evident."
"Extremely poor after sales customer service. Brought a Mercedes A180 less than three months ago from Browns along with a years extended warranty."
"Called them to discuss twice, left message and no response. Whatsapp’d also and nothing…"
"Terrible experience, not genuine, false advertising of car service history, flaky, no integrity or sticking to their word, timewasters."
"I can vouch that Browns aren’t like the usual! From the first point of contact they are great … but after you get no after sale care!!"
"Shocking experience!! Bought BMW X1 in Sept 21 which spent 10 months being repaired!!! No offer of courtesy car."
"Sold a broken car to my partner for 7 grand, it literally stopped in the middle of the road on a national speed limit as the drive train broke 2 hours after collecting it."
"Very disappointed with the service here, its such a shame because the staff are really friendly and have good intentions but the quality of the service was just really poor and unorganised."
Quality of Cars
Pros:
"I bought my first car from browns car company and it made the experience so much more special than it already was!"
"Bought a 3 series off these guys a few months ago now. Quick and easy buying process. Honest and genuine blokes."
"Thank you so much for browns car company Ltd I bought a Porsche Cayenne they fully serviced it for me, changed 4 disks and pads."
"We purchased our sons first car from Browns a few weeks ago. Information on the car and the purchase process was great."
"Very helpful, friendly and willing to answer all questions. Helpful test drive to confirm my choice of car."
"The two gents who helped me purchase the BMW X3 were incredibly helpful."
"I would definitely recommend Browns Car Company. Friendly, professional and so helpful."
"Bought an audi from these guys, within a month it required 2 new radiators given a 'covered up' incident."
Cons:
"Diagnostic differential fault. Potentiometer for differential issues. Bad oil leak from the gearbox. Bad oil leak from the engine area."
"On the drive home noticed my windscreen washer fluid wasn’t working (that is a mot fail) and neither was the AC."
"Just over a month after the purchase date, I contacted the warranty company but then found out that this particular fault was not covered under the warranty."
"Recently I had to take the car to the garage due to an oil leak and a cracked alloy (rear drivers side)."
"Brought a car from browns and wow. Great service and go above and beyond to check you happy. Great selection of cars and no hard selling."
"Less than 2 months down the line of me purchasing the car the timing chain has now failed and developed a strong rattle."
"I purchased an Astra VXR from this company in January. The car was delivered to me on a trailer with both front seats broken."
"Have had mostly bad experiences with independent car dealers, I was compelled to leave this review for others thinking of purchasing a vehicle from Ben."