"Cant thank these guys enough for their tremendous input, honesty and actually making it a pleasure to do business."
"Pete was brilliant, a genuine, down to earth and honest guy who got me a good finance deal regardless of my credit score not being great."
"Hamza found me the best policy he could and was extremely informative and helpful every step of the way."
"The customer care is exceptional too as I had an issue with the viano and it's been sorted straight away."
"Very professional, polite, take the time to ensure that you understand all the paper work, always finds the time to ring back to answer any queries and easy to talk to."
"Hi Hamza and Pete, thank you very much for your excellent customer service."
"Kevin was so helpful with the purchase and follow up phone calls, arranged registration and tax."
Cons:
"Quite simply the rudest, most unprofessional service I have ever had to work with."
"Customer service was appalling after buying the car, staff were rude and did not want to help."
"Very disappointed with the customer service received upon arrival, reluctant to fix/use BMW parts to fix these problems or offer a lower price."
"The customer service was absolutely disgusting and took several days to respond."
"The team are liars say they will call you back and in about 20 calls I made with a promise of a call back I had ONE."
"They are not giving my deposit I will take them to court!!"
"Especially Adam and Pete's, they are really disrespectful."
Car Condition
Pros:
"The car was immaculate and you could see Pete and the team went the extra mile to ensure the vehicle was spotless and in perfect condition."
"For a 12 year old car it's in amazing shape and 3 month warranty is great."
"Bought a great car from the car co it was the second one I looked at that having travelled from Glasgow, I decided after seconds it was for me as it was presented head and shoulders above the first one."
"Driver delivered the car to my mechanic who checked it all over and confirmed there were no issues."
"ITS SERIOUSLY LIKE NEW!!! And £1250 cheaper than the other e220 I veiwed."
"Part exchanged my car for a Mercedes E320 CDI, absolutely beautiful example of car, genuine low mileage really happy with it."
"For its age and condition it was a very good car."
Cons:
"After calling The Car Company 2 days ago to register interest and make a general enquiry regarding a BMW 3 Series, I was appalled to arrive at the premises just now to find the car heavily soiled and in a non start condition."
"Made the journey with the intention to buy the car and drive away with it the same day to find the car in a very poor condition."
"They claimed servicing a car but it was not serviced and sold me a Land Rover with so many issues FROM GEARBOX TO ENGINE."
"Was told car was good N passed all checks. All good I thought but I have just been shown proof the car was a write off 1 month before sold to me N seen proof on insurance report."
"The car had warning of punctures because they sold me vehicle with very worn tyres on."
"The car stopped working. When I took it to mechanic. He said the engine fitted in the car is very old."
"Alloys we're a mess, outer wing mirror smashed and the door handle lock missing."
Company Integrity
Pros:
"The car company were polite and generous to understand my scenario and they refunded me my deposit, Which was nice of them as most dealers for sure wouldn't do that."
"I paid a deposit to reserve a car that I had seen on their website. I later decided not to get the car (without viewing it) so called up to let them know. Although I hadn’t been down to view the car, they gave me back my deposit straight away with no hassle."
"A big thank you to Richard for all his help sorting my car finance."
Cons:
"This is a dodgy company. Don't waste your money."
"Worst car company ever. Don't believe a word of what they say!"
"Beware not to put any deposit, full of promises none delivered and you will fight long and hard to get your money back."
"Adam added a £500 warranty to our finance application without informing us."
"The biggest fraud car company I have seen in my life."
"This car company seems to be very fraud selling cars without any inspection and try to rob people buying old and damaged cars and fixed it temporarily some people are lucky but not everyone so guys be careful buying car from this chap company do not trust them."
"They promise the sun and the moon right up until they get your money! Then the shutters come down."
After Sales Support
Pros:
"No issues with car at all but if there was I’m certain they would be more than happy to assist."
"After sales service has been fantastic as well."
"A fantastic experience with customer service and we now have our car."
Cons:
"They had my car over 5 weeks to fix one of the problems!"
"Shokarz have already been paid out for the finance application, and are refusing to return the finance money unless we pay a cancellation fee."
"Terrible after sales car broke down on way home to Scotland and waited for 6 weeks for refund 9 weeks later still awaiting for parts to repair faults on car that was promised on collection kept getting fobbed off."
"I have been back and forth to the car company to get all these problems fixed to which I still have a seat that is not fixed and a thermostat and sensor which was broken which they couldn’t recognise."
"Edit: if you have problems with the vehicle less than 12 months down the line and took a warranty don’t expect them to be of any help we ended up having to part ex our car after 8 months due to gear box fault they wouldn’t fix!"
"We had nothing but problems with the car as we was driving it home these problems started."
"Then all of a sudden problems soon followed with the car."