Automatic Cars Ltd Reviews Summary

Customer Service

Pros:

• "Absolute pleasure to deal with and process of sourcing a low mileage run around for my wife was very smooth and quick."
• "Makes you feel comfortable looking around, No pressure at all."
• "Thomas was fantastic. He was very helpful and supported us really well."
• "I dealt with Mike who was very easy to talk to, approachable and helpful in answering all of my questions."
• "Helped my Father change his car today at Automatic Cars Welling. Dealt with Ben, very friendly and easy to deal with."
• "Tom was so welcoming and friendly taking time to patiently answer all our questions with zero pressure."
• "Friendly sales assistant Tom guided me through the process of buying a new car and explained everything thoroughly."

Cons:

• "I paid a £500 deposit and received a receipt/contract that didn't mention if the deposit was refundable or any cooling off period."
• "I was told that I would receive an invoice and bank details to make the deposit. I waited all afternoon but did not receive the invoice."
• "But once you buy there is no cooling off or return policy. Not like buying from a trader in my experience."
• "Was booked in to see a car, when I arrived it was at the back of the yard. I asked for a test drive after having a look at it. The salesman said that they don't do test drives on the day."
• "Ray aggressively grabbed the car keys from my hand and quickly shut the hood lid loudly saying we should get out as we are wasting his time."
• "Do not put a £500 deposit down on a car with this dealer you won't get it back if you change your mind the boss is not a very nice man to deal with keep clear."
• "The salesperson Tom, who was helpful throughout, said that I needed to speak to the owner. He told me that I had promised to buy another car so I couldn't have the deposit back."

Car Condition

Pros:

• "It had only done 2600 miles and was immaculate from end to end. Even the engine compartment looked like new."
• "The car was in excellent condition and is a pleasure to drive."
• "Their cars are In great condition with low mileage."
• "All the cars in their garage cum showroom are automatic, low on mileage and well looked after which is exactly what most used car buyers are looking for."
• "I took delivery of a car that looked as if had just rolled off the production line such was the preparation of the vehicle."
• "We couldn't be happier with our Skoda Yeti. We were impressed with the low mileage, the new-car smell, and the mint visible condition."
• "The Mazda I was looking to buy was immaculate inside and out."

Cons:

• "I bought a 2017 Vauxhall Astra Elite with 2,300 miles at Automatic cars a couple of months ago and apart from a faulty tyre pressure sensor which Tom sorted for me today..."
• "Two weeks after purchase vehicle started cutting out at speed... After twelve hundred miles, vehicle broke down."
• "Within three days having attempted to check tyre pressures, I had to take vehicle to a tyre dealer to have all the tyre valves removed as the metal dustcaps had corroded to brass screw thread fitting."
• "I foolishly assumed all the buttons on the steering wheel worked. Turns out some of them were there for no reason."
• "Bought our Vauxhall Astra Elite from Ray Morris... We noticed the sat nav wasn't working properly so we took it back and got it looked at and it was discovered the screen was faulty."

Value and Pricing

Pros:

• "The transaction was so easy, they cleaned it up for me and even paid road tax."
• "Very happy with the first class service, always helpful, but never pushy."
• "The car was prepared and ready when he said it would be and, unusually, had half a tank of petrol in it."
• "we showed him the car we wished to part exchange, and he gave us the price we asked for."
• "Mike was quick to make a reasonable part exchange offer and we picked up a great new car within the week including main dealer service."
• "Car came with 12 months in house warranty and new mot."
• "We had some problems with the battery few days after we bought the car, but Tom gave us a new one in few seconds."

Cons:

• "I showed an interest In a Peugeot 207 cc priced at £5995... the invoice said £6495, a mistake I thought so I checked the advert... the price changed to £6495!"
• "I don’t doubt that the service received by others is not helpful. What I have a problem with is my parents paid a deposit of £500 on a vehicle after their visit to their showroom... The answer was quite simply 'no'. They would retain his money to put towards any future purchase."
• "This company clearly have no morals. Utterly appalling attitude. My opinion is don’t leave a sizeable deposit!!! They clearly need that £500 more than my old aged pensioner parents!!! ABSOLUTELY DISGUSTING."