"Excellent service from start to finish. Kept in contact the whole time the car was in for repair."
"My car was uplifted and within a couple of hours the assessor called and informed me of what was needing done."
"Very satisfied with my experience. Fast and excellent communication every step of the way."
"Fantastic service. I was kept updated of repair progress including texts, emails and phone calls."
Cons:
"However, only 4 stars as they appeared to fall off the radar a bit near the end of the repair and did not update their progress app."
"Hard to give a fair review of DLG, as I did have to wait over 8 weeks for the parts to arrive and the car to be repaired."
"Very annoying that I had to give name, address, post code, reg no and make and model of car every time I contacted DLG autos."
"Communication is poor. I had to chase for an update re when the work would be done some weeks after the claim."
Quality of Repair
Pros:
"Repairs were carried out quickly and to a high standard, car came back shiny and new looking."
"The repair was completed 5 days earlier than estimated and my car was returned valeted and looking as good as new!"
"Professional, efficient fast service. Repair was immaculate!"
"The quality of the repair is excellent."
Cons:
"Several parts which should have been repaired or replaced, had not happened. Massive stone chips hadn't been filled or sanded down."
"Terrible service from DLG Auto Services. They had my Vauxhall Mokka e in for repairs... Car clearly wasn't charging."
"Fixed the damage but when I got my car back they have caused further damage to my roof."
"Repair took 3 months to complete. When the vehicle was returned the interior was an absolute disgrace."
Customer Service and Professionalism
Pros:
"Everyone I dealt with was friendly and professional."
"Fabulous Service excellent staff who kept me informed at all stages."
"Great service from start to finish. Dina and Richard were a great help."
"Prompt service, given information about progress with repair."
Cons:
"Terrible experience with DLG, would give 0 stars if I could. After a minor bump...Get the car back only to see one door moulding not repaired properly."
"Efficient collect and drop off. Attention to detail is very poor."
"Car was over due and not cleaned also returned with a flat tyre."
"The actual job was really good, however I felt I was held to ransom... not being able to find out how much my repair was going to cost."
Pickup and Delivery Service
Pros:
"Car picked up on Monday and had it back on Thursday. I was kept up to date with it all."
"Pick up and delivery drivers were great. Chatty and cheerful."
"DLG collected my car when it was involved in an accident. They repaired it to a very high standard, had it valeted and delivered back to me within 10 days."
"The service was very quick. In terms of collecting car and it being ready."
Cons:
"Car was completed really quickly, loved the service where they sent you regular updates and the pick up and drop off service. Only disappointment was the fact car was not cleaned inside."
"My car had to go here after an accident I had and they done a 1st class job...but don’t have the energy to pursue."
"After bumping my car, DLG auto services uplifted my car, kept me informed regarding repairs and expected completion and delivery date."
"My car was passed to DLG for repair by my insurance. The whole process was stress free and seamless."