Peacock Reviews Summary

Service

Pros:

• "Service was quick and efficient (via the website), staff were friendly, and the quality of the food was excellent."
• "Staff and landlady are fantastic always very happy and smiling treat us all very good."
• "Staff were pleasant and welcoming."
• "The staff were great and even Carol came out to chat with us thoroughly enjoyable night."
• "Warm and friendly welcome and received great service from Charl, Sasha and the team."
• "Staff are very friendly and go out of their way to make your visit welcoming."
• "Our servers, Meg and Mags we're very polite and attentive without being intrusive."

Cons:

• "Service at the bar is shockingly slow. Always has been!"
• "Didn’t get food checked, obviously, then when she came to collect the food was extremely rude and unapologetic."
• "Low staff meant that it took a while for orders to be taken at the bar."
• "Food is really nice from here, which is a shame because the customer service is absolutely horrendous."
• "Had to wait over an hour for our food... two young girls who are obviously paid minimum wage trying their hardest to keep a lid on things and keep the place going, but struggling because it was so busy."
• "Bar service was good and fast shame about the speed of the food, very slooooooow."
• "All three times the service has been very poor, due to them being understaffed, and had to wait a long time for our meals to come."

Food Quality

Pros:

• "Sasha, the manageress, is a dab hand when it comes to cooking, her mixed grill was mouthwatering."
• "Lovely roast dinner, followed by a lovely pudding both so very cheap at £8:50 the rest of my party of four were equally impressed."
• "Possibly the best £6.50 I've ever spent: Double burger topped with Monterey Jack Cheese, pulled pork and buttermilk chicken goujons!"
• "Food brillant had two skinny pizzas with salad a great glass of Aussie wine each."
• "The food here is unreal so delicious would highly recommend."
• "The food was more than excellent! The chicken and bacon salad was really amazing - quality and quantity you can't fault."
• "The Sirloin Steak Americana (£16) was divine and the Mega Mixed Grill (£20.95) was large."

Cons:

• "Food is alright. Basic and standard quality."
• "The ribs tasted like they were freezer burned, either that or they were very very cheap meat."
• "Bloody awful, my tastebuds will never forgive me."
• "The worst meal I have had in a long time over £9 for a chicken burger that was pure slime!"
• "Mexican nachos without all the stated toppings, burnt cauliflower wings and 'dirty fries' ordered without bacon on top."
• "Food not very warm, prawn cocktail was just a bowl of lettuce with 9 prawns in it, chicken tikka only had 5 pieces of chicken."
• "Chicken Disgusting and Like Rubber."

Atmosphere & Environment

Pros:

• "Good atmosphere for an after work drink."
• "You walk into a family style restaurant pub and its lovely atmosphere."
• "Nice Pub, Play Area for Kids the food was nice and reasonably priced."
• "Children/families are more than welcome (there is a small indoor play area, and outside playspace too)."
• "Atmosphere was great, staff dressed in Disney clothes so a lot of thought and effort went into the evening."
• "Lovely place, friendly staff and fantastic atmosphere, especially in October when the weather is miserable and it's windy outside."
• "The Peacock has a large outdoor seating area for when the weather allows."

Cons:

• "The swearing was gross and continuous, the staff must have been aware of them and the mess they were making but did nothing."
• "The big red-haired woman (Mandy I think) actually swore at 2 members of the serving team, the manager slammed and banged doors behind the bar. It was most intimidating to a customer, nevermind a teenage server."
• "The place is very dated inside."
• "Also it can be noisy with young children running around as well depending on where you sit."
• "Staff can also be a bit hit and miss."
• "The Yorkshire puddings turned to dust when rubbed between fingers."
• "Cutlery dirty (dried on food!) Gin and tonic glass had greasy finger prints and something unidentifiable inside!"

Management & Staff

Pros:

• "Thank you to Carol the Manager for helping us have an amazing evening and raising some £160 for local needy causes."
• "Very impressed with the whole experience."
• "The staff were lovely & friendly and the food was lovely."
• "The new manager and the rest of the bar staff are so lovely and friendly."
• "The staff were absolutely amazing. Very kind and attended to all our needs."
• "Staff are always asking how's your day been and engage with any customer to make it feel a welcoming and friendly atmosphere."
• "Staff are really nice and friendly."

Cons:

• "All in all, poor food, poor management (Sarah), rude management (Sarah) to both customers and staff... Will not be returning."
• "This used to be a lovely place - totally let down now by the so called managers."
• "Been here many times before where the experience was ok, but this time around the service was horrific."
• "Very aggressive manager felt the wait was not unreasonable as we hadn't booked(?)."
• "Stay well clear rude staff wreck a wedding anniversary meal."
• "The staff was rude and unfriendly."
• "Debby was like a ray of sunshine and after a recent bereavement she was just what we needed."