Taco Bell Reviews Summary

Menu Variety

Pros:

• "Short but sweet menu with plenty of options for all tastes."
• "This was the first time I've actually had taco bell tacos but I couldn't get over how good they are!"
• "Love this Taco Bell! I went here for my birthday yesterday and they gave me a really generous portion of fried bell grande, and the tacos I ordered were perfect!"
• "I've been there with my friend and honestly it's better than McDonald's or Burger king by far."
• "Great to see Taco Bell coming to England. I struggled to understand the menu, but the servers were friendly and able to explain what was on offer."

Cons:

• "Ordered a beefy nacho burrito but there was no nachos in sight. Clearly someone can’t read."
• "Told to leave as it was 'take away', despite some chairs available to sit on. Tacos stone cold, meat luke warm, little filling."
• "Shocking. Ordered tacos which weren’t even tacos! - they were wrapped up in a flimsy tortilla wrap, not using taco shells!"
• "I ordered a crunch wrap supreme, and asked for jalapenos as an extra. Did not receive jalapenos."

Customer Service

Pros:

• "Served by a friendly staff but only bad things he didn't ask where we were sitting."
• "The chairs are a bit dirty/rusty but the tables were clean enough. The staff were friendly and helpful."
• "The staff were friendly and helpful, we didn't have a clue what anything was so we had a few questions that they were happy to answer."
• "Friendly, happy staff and the food is delicious! Also being a veggie, I had a lot more choice."

Cons:

• "The staff hovered as we are our food and the second I was stood up began sweeping the floor, practically under my feet."
• "The staff was rude and treated us like children when as we asked what was included in the meals."
• "Customer Service was appalling. Sadly, the customer service at this Taco Bell franchise was quite frankly appalling."
• "Waited almost half an hour for my order - Chalupa Box Meal and Crunch Wrap Meal. Others were getting served and I wasn't!"

Food Quality

Pros:

• "Good portion sizes full of flavour."
• "I got the 2 taco supreme, it was dead in there so it was done pretty much immediately too."
• "The food was fine and the service generally ok but it took soooooo long to actually get our food."
• "The food is fab from here! The problem i have is the time it takes from placing your order to actually receiving it is horrendous!"

Cons:

• "The worst people I have ever dealt with in my life! £25 order and received an order that didn’t even come to £6."
• "The food arrived all ripped apart in the bag, food was wet, large tango missing which was promised if we spent £15."
• "Disgrace of a restaurant, had a delivery driver do me out of 25pound by stealing my food and saying it was delivered on app."
• "Ordered by uber. Wasn't so bad but the beef buritos was missing chips inside.... So that was very disappointing."

Cleanliness and Hygiene

Pros:

• "The establishment is in an amazing location in the heart of Liverpool. With there being so few Taco Bell's in the UK it really is great to have one in our fabulous city."
• "Service very friendly, toilet was the most immaculate ever I've seen in a fast food place."

Cons:

• "PS the place was covered in taco crumbs, to the point I cleaned the table myself before sitting down."
• "Downstairs the tables, floors, and couches/chairs had remnants of food (chips, lettuce, cheese etc), spillages, smears, rubbish."
• "On the restaurant door it says they should be open for 2 more hours, but I was told they are closed. Very professional!"
• "Unclean tables and no where at all to sit that was clean. There was a clear sight of a completely messy kitchen with food spilled everywhere."

Order Accuracy

Pros:

• "I love taco Bell in the states. It looks the same. Food even taste the same."

Cons:

• "Order via just eat. Ordered 2 naked chicken meals but only was given one portion of chips. Asked for Pepsi and Pepsi max but was given Diet Pepsi."
• "Ordered around £45 worth of food (£50 including delivery) and received 2 tacos and 2 drinks."
• "Visited the Liverpool bold street branch at 8:10 on a Tuesday - swiftly ordered only to incur some of the worst customer service of my life."
• "Been to a few taco bells around the UK and USA have to say this was not the best. Food gave me a terrible stomach all day."