F G Cars Loughborough Reviews Summary

Customer Service

Pros:

• "Amazing customer service and detailed, thorough answers to all questions I had."
• "The staff were warm and helpful; I'd heartily recommend them to anyone wishing to purchase a car quickly and without any problems."
• "Excellent customer service from FG Cars. A special mention to Sam who was very customer focused."
• "There was no pressure selling as I've noticed with other garages. Aftercare service also excellent."
• "A special thank you to Kyle and Kieran."
• "Great team at fg cars. Easy going sales. Even with an issue I had with my car the after sales care is super."
• "Excellent service over the phone and in person. Treated with respect, given all the facts and more about the car."
• "The sales team are obviously not salaried...3 salesmen all trying to get me to buy a car at the same time."

Cons:

• "The manager was very rude and aggressive."
• "Poor experience buying here."
• "Save your money and buy elsewhere."
• "They are all friendly until they have your money and then they don’t want to know about any problems."
• "Incredibly unprofessional 'Sales Manager'."
• "Attempted to sell a car to my wife today through chatting her up, which in turn made her feel pressured and incredibly uncomfortable."
• "Don't know anything about cars. They said one thing on the phone and then once I got there say anything thing."
• "This is the worst garage in Great Britain should never be allowed to trade just sell dodgy unsafe cars."

Vehicle Quality and Maintenance

Pros:

• "I must say that my experience with them was exceptional."
• "Furthermore, FG Cars provided me with a warranty and 1 year MOT."
• "My van came with a 3 month engine and gearbox warranty which I believe is standard with any purchase from them."
• "The vehicle was given a full MOT, warranty and it looked amazing when I came to collect it."
• "The BMW was issued with a years MOT and the small advisory was rectified by them a week later."
• "Very pleased with the service and the car. They gave me a very reasonable px for my car and helped with the VRM swap."
• "Purchased a BMW 5 series in metallic grey... Excellent service and I would highly recommend FG Cars Ltd."
• "Great experience. Car was prepared to excellence. Great customer service."

Cons:

• "Bought an Audi A6 from this joke of a garage in march, had multiple issues with the car."
• "Brought my car from these in January it was supposed to have been serviced but I’m afraid an oil and oil filter change is not a service."
• "Terrible service. Poor knowledge in cars. Cannot communicate clearly."
• "I purchased a BMW Z4 from this garage... Within a few months a number of problems presented themselves."
• "Three independent garages told me what was most likely wrong with the engine of car I bought from them and they still argued the toss."
• "Bunch of crooks part exchanged my van last week and the one I've got off them has broken down with a £1000 bill."
• "Bought a van from them in august and on the way home of 500 plus miles the van cut out number of time."
• "The worst costumer service, we been driving 2hours to see a car wich we was expecting to find it in good conditions, but lots of problems on it."