Reverie Autos Reviews Summary

Customer Service

Pros:

• "Great bunch of people to deal with."
• "Genuinely can’t speak highly enough of the team at Reverie Autos and especially Mahdi Hamdallah."
• "Ammar was extremely helpful from the beginning to end with his service."
• "David was responsive when answering calls and returning messages so it helped to make things happen quickly."

Cons:

• "Customer service is really bad, many emails unanswered phone calls not answered."
• "Do not take customers wishing to buy from them seriously."
• "Very disappointed, I had booked to view a BMW M5 today a week ago...only to be told it had been sold yesterday."
• "Sent an email enquiry regarding a vehicle for sale, was asked to provide some photos and that they would call me the next day to discuss. Never called."

Aftercare and Support

Pros:

• "Really nice and friendly staff and professional encounter. I sold my Mercedes with them and it was sold in 2 days!"
• "A massive thank you to, Ammar & Mahdi! I would 100% recommend. Constant & quick communication and updates."
• "Couldn't be happier with my purchase! The car was immaculately presented and exactly as advertised."
• "I had a problem with the car, not covered by the warranty. Reverie covered it...with no arguments, no problems."

Cons:

• "Should you choose to buy a vehicle from them, be aware that they will never deal with any issues you have with the car."
• "I was well within the warranty period and I was sold a car with the features I couldn’t use. All faults that were covered were not dealt with."
• "The experience in buying a Bentley was probably one of my worst experiences in buying a car from a garage."
• "Sent an email enquiry regarding a vehicle for sale...Never responded to emails. Gave up in the end and went somewhere else for an identical car."

Sales and Finance Process

Pros:

• "Great after sales too. I had a problem with the car, not covered by the warranty. Reverie covered it (yes, they have to by law) with no arguments, no problems."
• "Amazing experience purchasing my Seat Leon from Reverie Autos, great service really helpful team answering any questions I had."
• "The lads were really helpful when viewing and went above and beyond the service I’d usually expect during the transaction."
• "I just bought a car today for my lady from a gentleman name Hassan Who works for Reverie Autos, He was very friendly very polite and Very experienced."

Cons:

• "Incompetent and not to be trusted. Didn't return my calls or emails for the first few days about an advertised car."
• "I was interested in the Mini Cooper s and had been emailing you all week with very little response."
• "I had booked to view a BMW M5 today a week ago...only to be told it had been sold yesterday. A phone call would've been correct practise."
• "Sent an email enquiry regarding a vehicle for sale, was asked to provide some photos and that they would call me the next day to discuss. Never called."