Your Move Estate Agents Loughborough Reviews Summary

Customer Service

Pros:

• "Thank you for your help Laura. Excellent customer service, fast response and daily update with the renting process."
• "Particularly helpful and quick to respond to any queries or actions I require."
• "Refreshing to be able to contact them without having to press 100 buttons."
• "They responded to emails quickly and frequently updated me on the status of the renting process."
• "Great communication from Laura and Andrea has made our move much smoother than it could have been."
• "Always service with a smile."
• "They were easy to get hold of and always happy to offer more advice if required."

Cons:

• "Was asked if I could collect my key on Friday then to find they've lost my deposit."
• "All of this could have been avoided if steps had been proactively taken rather than waiting till removal day to check everything was correctly done."
• "We were in a very desperate situation to find a new house and nothing was made easy."
• "Couldn't tell me when I'd get my keys and where reluctant to help over the phone."
• "Unreliable and seem like they don't care, always see them sitting at Delice Deli Café across the road."
• "Poore communication."
• "Bunch of liars, don't respond on phone (they ignore calls) and never do anything they say they'll do."

Professionalism

Pros:

• "Exceptionally professional and accommodating."
• "They all have a very friendly and caring manner at the same time being very professional."
• "Fantastic staff, excellent communications."
• "Professional, reliable and friendly service throughout our house sale process."
• "Andrea and Laura are very professional and are quick to respond to any requests or problems."
• "The professional Photographer really IS a Professional Photographer. His photos really showcase our property."
• "I was really impressed with the professionalism of Andrea, her attention to detail was excellent."

Cons:

• "very bad experience after move from the apartment. Two months asking for money for rent, more than a month for the deposit."
• "God help anyone that give these people money."
• "The property was rented through Your move Loughborough back in December 2018. The tenant stopped paying rent in March 2019."
• "He was TOO BUSY to verify them through Video call."
• "Then the person dealing with the application left the company. The application was handed over to another member of the branch, who started creating lots of troubles to the students."
• "Don't waste your time going to this branch. Bunch of dishonest people who run this branch."
• "I would not recommend using this agency."

Efficiency

Pros:

• "They made everything go so smooth and the sale was complete in record time."
• "YourMove marketed my house as a 'let property with tenants' in Loughborough. They did so very effectively and the property was sold quickly and for the asking price."
• "The photo-walkthrough was superb and all the set up processes were quick and easy."
• "The whole rental process went very smooth and quick."
• "The online 3D tour seemed to help prospective buyers work out whether or not the property was a good fit for them."
• "The house sold in 6 days following the advice and assistance when marketing at the right price."
• "We sold and completed in 8 weeks!!"

Cons:

• "Staff were friendly enough but screwed us over on moving day."
• "On the plus point, the people here are lovely and nice, they just aren't proactive and there were far too many errors made which were easily preventable."
• "Nothing was too much trouble for the guy’s at the Loughborough branch. From finding a solicitor to showing people round our property."
• "Although they were our seller’s estate agent, they helped us and supported us during a very slow conveyancing progress."
• "Happy to have moved to another rival Estate Agent. (Happy days now)"