Arrow Cars Reviews Summary

Category: Taxi service Leeds

Address: 107-109 New Rd Side, Horsforth, Leeds LS18 4QD, United Kingdom

Phone: +441132585888

Rating: 3.1

based on 366 reviews.

Service Quality

Pros:

"So, the drivers are great and they provide a great service."
"Superb driver who couldn’t have been kinder and more thoughtful - we had a tired five year old."
"I was impressed with the service. I received text messages to say that the car was on its way and that it had arrived."
"Excellent service, punctual pick up and both drivers to and from the airport very friendly and helpful with my disability."
"Most impressed with Muhammad the driver (a long term employee). He has a pleasant polite manner & was very helpful with the heavy luggage for my journey to York."
"Can’t fault the driver. On time, professional and the car was spotless."
"Excellent service both to and from Airport. Both drivers were professional and pleasant."

Cons:

"Probably the worst customer service and punctuality from management and drivers I have experienced, will not be using Arrow again."
"Some of their drivers drive so dangerous, plate number 22617 nearly hits 4 cars today morning."
"However, during the 1.5 hour drive I felt increasingly unsafe as he swerved across lanes of the motorway."
"The driver used his phone whilst driving, needed to slam on his brakes multiple times and drove so close to cars in front, it was an aggressive awful journey."
"He drove on the fast side the whole journey: tailing cars in front of us, taking turns quickly and approaching red lights at speed."
"The driver (201) was obnoxious and after being asked not to try and program the sat nav twice on a narrow road continued to use the company system installed on a phone whilst driving."
"Driver made lots of excuses."

Pros:

Cons:

"Although the service was good, we only waited 1 minute but we were charged an astronomical £10 to go 1 mile."
"I would not recommend this seriously overpriced firm to anybody."
"I had a disappointing experience with this cab service due to exorbitant fares."
"We ended up paying over 54 pounds for a ride from Leeds Bradford Airport to Harrogate."
"They charge utterly atrociously expensive rates - £55 from Leeds/Bradford Airport to Knaresborough."
"I landed at Leeds Bradford Airport last night... I booked and pre-paid for a car at the desk and was charged what I thought was an extortionate amount for an 11 mile journey to Roundhay. £42!"
"Stupidly high prices!! £48 for 11 miles. Retrospectively checking Uber would have been £29."

Pros:

"Booked the taxi for 1810 hours... the taxi arrived at 1747..... at our destination 5 minutes before we were due to be picked up!"
"Car was ready immediately after booking using the touch screen in the airport."
"Ordered at Leeds Bradford airport amidst four flights arriving at the same time at 01:45 - prompt service."
"Used this company for the first time, we were fully informed by text when the driver was leaving to pick us up."
"Arrived on time. I was heading to the airport and last thing anyone wants is the taxi turning up late, so it’s always good when they turn up as booked."
"First time we've used Arrow and had a great service. Quick response, great to be able to track where the driver was."
"We had no problems. Car arrived on time to pick us up to go to Leeds Bradford Airport."

Cons:

"I booked a taxi for 7am for it not to turn up."
"Waited 50 minutes for a taxi that never came - it was supposed to arrive in 10 minutes."
"Pre booked taxi arrived 45min late."
"Taxi was 30 minutes late."
"13December pre-booked taxi both ways from Horsforth to Leeds Armouries. The first taxi 25mins late after chasing many times."
"Booked a taxi the night before to pick us up to take to the airport but they never arrived."
"Awful service — waited over 30 minutes for a pre-arranged pick-up at Manchester Airport."

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