Address: London Rd, Coventry, CV3 4AA, United Kingdom
Phone: +442476507000
Rating: 3.9
based on 170 reviews.
Customer Service
Pros:
"Allenford Coventry must be the easiest company to deal with and Ashley has been absolutely amazing 110% at all times."
"Allen ford Coventry has great customer service, they are a very polite and helpful team."
"Absolutely loved the service, was assisted by a salesman names lucas who explained all my options and what was affordable; without feeling pressured."
"I really cant say enough about the service provided here. The staff have been amazing every time I have any contact with them."
"You can tell that genuine customer care is at the heart of this department and was portrayed by every member of staff that answered the phone to me."
"All the staff at Alan Ford was exceptionally helpful especially Craig."
"Great professional customer service and communication."
Cons:
"Was promised a call back from sales team, and service team, but never heard back."
"After around a week of no contact (no calls or texts) I called Allen Ford Coventry to find out an update."
"I'm having to give a 1 star review because no one answers the bloody phone, leave a voice message and they still don't get back to you."
"Lady on service reception was dismissive and rude, really couldn't be bothered."
"The receptionist I met this morning behaved like a robot, asking questions and not waiting for answers."
"Absolutely the worst service as I ever seen, customer care doesn't exist."
"I’d give zero stars if I could. AWFUL service. Nobody ever answers the phone and when they do the woman sounds like she hates her job."
Sales Experience
Pros:
"Their salesperson Craig was wonderful. He did everything he could to help us make it happen."
"Purchased two new vehicles (my 18th and 19th Ford vehicles from Allen Ford Cov). Dealt with Sarah in retention and Shane in new cars. Both were extremely helpful, professional and attentive."
"I have just bought another car from Allan Ford, Coventry, and I cannot fault their customer service."
"Absolutely stunning my new car and your sales representative ed was amazing very helpful very knowledgeable and couldn't do enough to help well grateful."
"Outstanding service from start to finish. Everyone concerned with me buying my new car was knowledgeable, friendly, efficient and importantly happy and helpful."
"Recently purchased my 4th car from Allen Ford Coventry. Craig went above and beyond to find the best vehicle for me."
"Craig and his colleagues as usual were totally professional, they made the whole experience of upgrading my wife's car to a newer model so comfortable, and done within 24 hours."
Cons:
"Still not a great place to go for new cars. Best initial quote from them was well over a grand more expensive than three other local dealers."
"Worst experience dealing with main dealer."
"Booked an appointment through email, and had advised what I was interested in in advance and the deal. When I was arrived the salesman 'went off to check' and said that deal was no longer available."
"Poor choice of automatic cars and sales guys look at you like you shouldn't be there, it's like you cant afford to purchase the car, you feel judged and on edge with added pressure to buy on top."
"Went for a used car. Used pressure sales tactics."
"On sitting down to discuss formalities, the salesperson took our details and then slowly reneged on all of his offers."
"At no point were the salesperson or the manager we spoke to apologetic or offered us anything that we didn't ask for."
Vehicle Service and Maintenance
Pros:
"The garage was very efficient."
"Had my car serviced here last week. Great service, lovely staff, car was ready at agreed time and had been washed and vacuumed."
"Absolutely brilliant service, new Puma collected on Saturday, car was spotless, well presented and the Sales Executive was professional and attentive."
"Had service just before Xmas got Offered courtesy car had update call for progress."
"Massive thank you to Sophie Mailey in the service department, she always goes above and beyond to ensure me and my fiesta are always looked after whenever i visit."
"I've always found this garage a good place to go to get my Ford serviced and for any warranty work."
"However, Kudos to Allen for their customer service, for actually making me speechless and they will certainly be seeing my car again."
Cons:
"Brought my van in for a wiper arm replacement and I was advised I would need to book it in and leave it with them, earliest date is end of next week."
"Always a struggle to deal with them with warranty issues."
"Shocking customer service from the service department!! Dropped vehicle for a service at 8.30am told would be ready by 2pm. Get no communication until 3.30pm just to say will be ready later."
"Took my car in for its first service, and they washed my car afterwards, but in doing so covered the whole car in swirl marks and holograms."
"They’ve had my vehicle three times now for the same fault and still not resolved."
"Absolutely terrible service, took our car for its first service here today, came out with scratches all over it looks like someone has used a brillo pad."
"Service department is incredibly poor compared to past vehicles."