Goodman's Fields Medical Practice Reviews Summary

Booking and Appointments

Pros:

• "A very easy way to book an appointment."
• "All you have to do is call the number and they will call you back."
• "You can always get an appointment on the same day."
• "Best GP I’ve been to. Got the appointment quickly."
• "The reception desk was really nice and called me back as soon as they could."
• "This my favourite surgery which also offers use of the app - Dr.Q app which enables you to contact your medical practice via phone - Excellent!"
• "Just joined the surgery this week and found it easy to get through on the phone."
• "I was able to get a call back from a pharmacist within a couple of hours."
• "All online consultations are followed-up promptly."

Cons:

• "sometimes can be hard to even find an appointment straight away."
• "I don’t like that you have to call at 8am to get an appointment on that day as I’m at work."
• "So difficult to get an appointment."
• "Getting two years there never ever be able to give me an appointment."
• "It's like they don't exist as a normal GP!"
• "Impossible to get an appointment through the app."
• "This GP does not offer advance bookings except in “rare scenarios”."

Staff and Service

Pros:

• "Dr. Ahmed was very helpful and had a good understanding of all conditions."
• "The nurse I’ve been visiting for smear test was so nice that I couldn’t even imagine."
• "Receptionist Alima was extremely pleasant and helpful."
• "Excellent customer service."
• "Nurses were always nice to me and made me feel comfortable."
• "Dr Aziz was very understanding and did not make me feel bad for worrying."

Cons:

• "Very irresponsible staff."
• "The doctors are rude, untrained, and unprofessional."
• "He intimidates the patient."
• "He patronized me multiple times."
• "They are dismissive, talk over you on the phone and don’t listen to your questions."

Facilities

Pros:

• "The surgery building is very modern too compared to other surgeries nearby."
• "It's a very nice location and office space at least."
• "Also the facilities at Goodmans Field are brand new so it’s a nice, bright, and welcoming space."

Cons:

• "Go private if you can, because this practice is oversubscribed for the area."
• "They should have never merged multiple GP locations into one."
• "Phone never works."
• "You have no chance of contacting the GP unless you call or online consultation."

App and Technology

Pros:

• "I tend to use the app and do telephone appointments as they’re much more convenient for me."

Cons:

• "The app “Dr. IQ” is good in theory but the appointments get filled up within the first few minutes."

Wait Times

Cons:

• "I waited for 40 minutes to get a flu jab."
• "It’s a bit hit and miss with appointment waiting times, sometimes I’m waiting over half hour."

Confidentiality & Professionalism

Cons:

• "You cannot trust them with your personal information."
• "One day I needed to pick up a referral letter from the reception, they didn't ask to see any ID and I just said my name, they printed out a page and handed it to me - It was a list of my entire medical history!"

Overall Experience

Pros:

• "I highly recommend this surgery to anyone."
• "Overall, it’s a good GP compared to others I’ve been at."
• "I had an amazing experience with this GP."
• "First time having an appointment here and can't say it was bad at all."
• "Last but not least they lockstep in nice area and interior is modern and clean! I’m super happy to have them as my GP"

Cons:

• "Impossible to get an appointment over the app or phone."
• "This surgery needs serious intervention."
• "Been with them for 2 years and hate it so much! Just waiting to get my last appointment with them and then switching GPs."
• "Honestly, do not register with them."
• "This is by far the worst GP I have been with in London."
• "I do not recommend this GP."