Unicorn Inn Reviews Summary

Food Quality

Pros:

• "I had the Shropshire pork that was absolutely beautiful."
• "The meal was excellent."
• "The BEST cheesy garlic bread for starters and the MOST delicious apple crumble with custard I've ever had."
• "Food really nice and plentiful as a great price."
• "The Champagne melon and sorbet starter which my sister and I had was delicious."
• "The food is plentiful and freshly cooked."
• "Food was really nice, not overly expensive, and came in big portions."

Cons:

• "Food didn't represent the price."
• "Food ok but not great seems to be quantity over quality, eg peas were tinned not frozen."
• "Taste of the whole meal was very bland."
• "The Sunday roast was dreadful."
• "Sunday lunch the pork was really dry, veg was rock hard and the Yorkshire puddings as flat as a pancake."
• "The food was cold and inedible."
• "Terrible food, this has happened on 2 separate occasions. Had cod & chips fish soggy & awful chips very dry."

Service

Pros:

• "The staff are superb, polite & helpful."
• "Service was very good although there wasn't a lot of people in there but then we were eating mid-week and quite early (6.30pm)."
• "Plenty of tentative staff, did not have to ever wait long to be served."
• "Staff were all very friendly, food was lovely, very enjoyable way to spend a friday, thank you."
• "The staff where lovely had a fantastic night a huge thank you."
• "Staff were efficient and very friendly and attentive."
• "The service was excellent, friendly and professional."

Cons:

• "They seemed woefully understaffed and the few that were there seemed mostly young and inexperienced."
• "Staff were a little slow - we were the only ones in the restaurant and felt a little forgotten."
• "Having to flag people down to get drinks etc isn't the best."
• "Staff were a little flustered and we waited a while to be seated to our booked table., and for drinks to be bought over, they did seem short staffed to be fair."
• "Service was poor, waited an hour for food and the place was almost empty."
• "The service was questionable, when we arrived we were pointed to our table at the other side of the room instead of shown to it."
• "The service was appalling we had to ask for the first course plates to be taken away."

Atmosphere & Decor

Pros:

• "Unicorn Inn is not a traditional country pub, but its very clean, tidy and presentable."
• "Lovely to sit outside in the beer garden. Brilliant!!!"
• "Definitely recommend this place if your ever in the area or visiting twycross zoo (just a short drive down the road)."
• "Lovely decor and atmosphere."
• "Extremely clean throughout and tastefully decorated, nice atmosphere, in all a very comfortable place to be."
• "The decor is much improved."
• "It's a nice little pub/restaurant with lovely food. Decor is beautiful."

Cons:

• "At first we sat in the restaurant but it was too cold due to what looked like no heating, a big open room and no one else in there."
• "A huge pub with hardly anyone there."
• "The whole place is stuck in a time warp and needs updating badly."
• "Dated pub with 80's decor and a generally older clientele, with a menu to match."
• "Not a cosy pub. Very bright lighting."
• "The height of your bar is far too high and the lighting throughout the whole bar and restaurant area is far too bright."
• "Restaurant was very clean but filled with smoke setting off alarms, assuming this is the norm as no staff reacted or informed customers that it was a real or false alarm."

Value for Money

Pros:

• "Reasonable food at a fair price."
• "If you want easy pub grub at a great value then the Unicorn is ideal."
• "They have a really good Tuesday deal on where you can get any Italian food and a dessert for under £12."
• "Good value for money."
• "The cleanliness is still exceptional and friendliness of the staff second to none."
• "Lovely atmosphere and great value for money."
• "Large portions, so decent value."

Cons:

• "First thoughts were this is pricey."
• "Unfortunately when we went a couple of weeks ago I asked if they could do a vegan meal and they said no, they weren't 'set up for it'."
• "They also ran out of ice cream and had to get some from the local shop to fulfil the ice cream sundae orders but still charged £5.50 each."
• "To be honest I expected better the service was not good waited 1hour 15 minutes for food then when it arrived it was over done."
• "Without doubt it was the worst meal l have ever eaten and paid £16.95 very poor value."
• "We kept everything but the meat which was burnt, instead of refunding the meal as expected we were made to pay for half of the meal, terrible service."
• "I had a rum ice cream sundae overpriced at £5.95 because really it was ice cream in a sundae glass with squirty cream & 1 wafer."

Accessibility

Pros:

• "No cons mentioned regarding special needs accommodation."
• "I am in a wheelchair and they went out of their way to accommodate us."
• "Very helpful staff, I am in a wheelchair and they went out of their way to accommodate us."

Cons:

• "No pros mentioned regarding management."
• "Having arrived to find they had no reservation which was booked in for 6 people."
• "Shocking attitude by a manager and poor service."