The Castle Inn Hotel Reviews Summary

Value

Pros:

• "Very nice stay here. Reasonably priced."
• "Very reasonable with bags of character."
• "Drinks and food was reasonably priced."
• "Really good food and a great welcome for our four legged friends too."
• "The food was very good and reasonably priced."
• "Great value and only 20 minutes drive from the sea."
• "All in all, very good value."

Cons:

• "Slightly overpriced for this hotel."
• "Soft drinks prices were very expensive."
• "I would of given 5 stars, but the food for the evening meal was very expensive, or at least it was by northern standards."
• "Went friday evening 6th may 2016 wanted a nice pub with a garden to eat outside we ordered 2xham egg and chips and peas was so disappointed the ham was two thin slices from a packet the eggs weren't runny and you got about 10 peas the only good thing was the chips were handmade for £10 pound each this was not at all value for money will not be returning."
• "Value for money Very Poor."
• "The 'on pump' soft drinks appear to be own brand(and taste as such) but are charged at a premium rate."
• "A pint of the local brewery best bitter is £4.60..It's outrageous and I won't be returning."

Staff and Service

Pros:

• "The staff the food and all standards were second to none!"
• "The staff popped out with an umbrella to help us get in to the dry. A fantastic touch."
• "Friendly, attentive staff all in a lovely conservatory."
• "Great service, happy and friendly staff."
• "The reception staff at the bar are very organised and show they are interested in making your stay a happy and relaxing one."
• "The staff are brilliant fun as well as being efficient and extremely hard working."
• "The staff were very friendly and attentive."

Cons:

• "When I mentioned to the staff some of the problems they were not interested at all."
• "That’s the last time I’ll be going in there. No idea about customer service whatsoever."
• "Owner is not very welcoming and not good person for front of house you can see him bulling the staff in public."
• "Very disappointed with the customer service when we arrived 3 members of staff behind the counter and they did not acknowledge us."
• "Service was unfortunately quite slow."
• "We felt rushed from the moment we sat down."
• "Lovely place great improvements..but the wait for food after placing your order an hour and half 2 drinks later and no sign of your order being received. .no apologies and after complaining was still charged for 2 drinks very bad service..will definitely not be returning."

Food Quality

Pros:

• "The food was very good but what’s on the menu was sold out."
• "The food was unexpected. Delicious."
• "The Castle serves good food, great local beers."
• "The food was amazing and I hope I get to eat there again when next in the area."
• "A very well seasoned rib eye steak and chips."
• "Food was really good."
• "The food is brilliant, with both typical pub options as well as more interesting ones."

Cons:

• "The dining room felt like a function room in a really characterless hotel."
• "Though the Thai beef salad was very chewy."
• "Starter disappointed, main not worth noting and desert never arrived."
• "Sadly the presentation was very basic and the price for an additional quarter roll was scandalous."
• "Food average."
• "The only thing stopping me give it 5 stars are the prices, on the high side but you do get what you pay for."
• "Good food."

Accommodation

Pros:

• "The room was clean, tidy and had everything we needed."
• "The rooms were comfortable and cosy."
• "Room was very comfortable with big bed and plenty of hot water, quiet and relaxing."
• "The room was clean, comfortable and so good after a week of camping!"
• "Rooms were clean and comfy."
• "Room was a small twin, but clean, with a decent size tv and a kettle."
• "A warm, clean room with fresh bedding, soft clean towels and a good shower."

Cons:

• "Unknown to us they were digging up the garden to extend the outdoor eating area."
• "Shower was clean and modern, but the shower head leaked."
• "I was woken up at 7am but heavy construction going on underneath my room, by the owner, who told staff he thought the rooms were empty... without checking."
• "The shower head was disgusting covered in Mould and limescale."
• "Biggest down side was noise, people walking past the room, and the fire door outside the room banging as people went out."
• "Our room was looking lovely but really cold and heating hasn’t working much, shower had really low pressure so it was more like tiny stream we had to wiggle under to get washed."
• "Room very disappointing only access to the room was in the pub garden very intrusive as people in the garden were able to see straight into the room."

Atmosphere and Location

Pros:

• "This picturesque village is a gem and the Castle Inn is the Crown."
• "The atmosphere was lovely and the staff were also lovely."
• "The atmosphere is very relaxed and they are dog friendly."
• "Stunning place. It's like you've got in your time machine and gone back 80 years. It's all very picturesque and historic."
• "Situated in lovely part of West Sussex with Castle ruins in the village."
• "Nicely furbished inside and a garden seating area to rival any other."
• "The exterior is beautiful and it is at an excellent location."

Cons:

• "There didn't seem to be that much character inside or out back in the courtyard."
• "The inside feels a lot like a restaurant as opposed to a pub/bar. Little bit soulless."
• "Overall we felt too many short cuts when a little more attention could improve a lot. We would not stay again poor value."
• "Currently under going an extension, as a result the car park is a little cosy."
• "The only place with light bright enough to do makeup or dry your hair was the bathroom."
• "Only downside was the amount of flies that came into the dining room through the open door from the garden."
• "If you are elderly the stairs are not safe with one side open with no handrail."