Asda Gloucester Supercentre Reviews Summary

Customer Service

Pros:

• "Everybody is very helpful."
• "Well done to the manager for creating a great and friendly shopping experience 👍."
• "The staff are great."
• "Always make time for pleasantries making me feel valued as a customer."
• "The staff here are friendly to me every time and I couldn’t ask for better service!"
• "Would like to thank the staff today for all their help at the gloucester store."
• "All the staff were cheery, well done, everybody."

Cons:

• "The customer service is awful, the store seems disorganised and not very clean at all."
• "The standard of customer service is STILL poor; staff roll their eyes at when you ask something."
• "The ladies working behind the pizza counter are very rude."
• "Rubbish. I was moved from one checkout to another by surly staff."
• "Cashier purposely slow (not sure if she was proving a point?), even though the queue was wrapped around the shelfs- bad management, adding 40 minutes+ to shopping, just to pay!"
• "Absolutely disgusting treatment from a staff member."
• "Horrible customer service."

Store Cleanliness and Organization

Pros:

• "Store is well stocked."
• "Slightly larger than other ASDA's I've visited. Well laid out and well stocked. Shelves are always full. Everywhere is clean and tidy."
• "The new car park is excellent. With gaps between each space to allow the doors to be opened."

Cons:

• "The whole shops is chaotic."
• "Been into the cafe. Will not be going again!! The floor was dirty with food all over it, the high chairs were filthy."
• "Nothing on the shelves, floor absolutely covered in clothes, shoes, abandoned baskets, food."
• "Had to use toilet, one out of order, another was blocked made me feel sick and the whole place was dirty."
• "Recently many shelves have been and still are bare."
• "Very frustrating very little choice as shelves empty and poorly stocked."
• "This store has drastically gone down hill. Went in today, rubbish all over the floor, fluid on the floor by the bacon shelf with just a wet sign by it, no one attempting to clean it, empty shelves, really looks dirty."

Product and Service Availability

Pros:

• "A well stocked ASDA. Excellent parking."
• "The click & collect is quick and easy."
• "Nice large Asda store, their create your own pizza is still by far the best."
• "Wide selection which varies from budget products to 'premium' and brands."
• "Big store with lots of services inside, photo shop, clothes, gaming and electronics, bakery and others. Good selection of food products and home products too."
• "The stock availability is great, the prices are so much lower, there's so much more variety, the vegetables are great quality."
• "Good range of products and layout, reasonably priced and competitive."

Cons:

• "The cafe is open till 6 pm ??? And do a all day breakfast on the menu but the staff wasn’t prepared to cook anything at this time of day which was 4pm so………….. why they just not close at 4pm if they are not going to cook anything after that time??????"
• "Saturday evening and only 2 checkouts open for a 'Supercentre'."
• "Ordered £275 of clothing online for work this morning, adds have no record of this but have taken payment!!"
• "What can you say it's asda. The cafe is rubbish ordered food 45 min wait cafe not busy."
• "12 errors on the self checkout machine, repeat clearing by staff who then decided the machine had broken."
• "Shortage of staff on tills leads to long queues."
• "Massive shortage of trolleys to the point there were no trolleys left about ten mins after opening."

Special Offers and Discounts

Pros:

• "Asda also accept the blue light card so we were able to get a 10% discount off our purchases too."
• "The create your own pizzas, are honestly so amazing, so much choice for toppings, great deals."
• "I have always love shopping at asda they roll back the prices loads of stuff to choose from."

Cons:

• "Odd experience using the blue light discount."
• "Outside the shop, by the main entrance, is a notice board saying we now do PP pay point, when I went to pay a bill on Saturday 21st I was told by all the staff on customer services, sorry we can't do it no one is trained for it, so why advertise it?"
• "THIEF, FRAUD, MISLEADING PRICES. Today they charges me nearly £5 extra."

Online and Delivery Services

Pros:

• "Order process went well, the order turned up within the allotted time frame."
• "The new self scan facility works very well. Saves a lot of time at the checkout."

Cons:

• "absolutely shocking home delivery service, stuff either substituted or they haven't got and the delivery driver is something else."
• "Ordered delivery for 8.30pm and 17 hours later I'm still waiting."
• "We've been waiting over an hour for our home delivery as we have no food in the house."
• "Terrible service on click and collect. Waiting for over an hour to collect."
• "Do not use for express deliveries /click and collect. They are subcontracting uber eats without telling you."
• "just one star rating for online order. Whenever items are put and payments made they are shown in good order. Next thing you will receive an email stating the item which you need wont be there."

Store Atmosphere

Pros:

• "Very happy customer."
• "I will not shop anywhere else I totally adore Asda it's the best place to go for gd deals gd food and Lovely clothes and shoes plus many more products what more can u ask for!"
• "Eating out isn’t always a pleasant experience with autistic children, but the the cafe was spacious and staff accommodating even my AFRID daughter was happy!"
• "Night time seams to be the best time to go night staff very friendly and helpful."
• "A huge thank you Asda for all of your ongoing brilliant efforts to make my in store shopping so safe from day one of the pandemic."
• "Well done asda. I took 3 very hungry autistic children to the cafe today after a trip to our local leisure centre. Service was fantastic, the kids loved their meals."

Cons:

• "Makes you feel very uncomfortable shopping in there."
• "It always seems very dark to me when you walk into the store at Asda Gloucester."
• "Big spaces but busy had to use upper level parking and use lift, lift and lift area were disgusting and stank like a toilet,, really need to keep area clean."
• "This is the only big chain supermarket where there are more self service scan checkout tills than cashiers."
• "The store is difficult to get to in a car and the parking spaces are incredibly tight."
• "Asda is great even though you can get bullied in school for wearing Asda shoes."