Asda Swindon Haydon Supercentre Reviews Summary

Customer Service

Pros:

• "Visited late one evening and couldn't find the painkillers I was looking for. Staff were very helpful and took me to the correct section and didn't walk away until they were sure I had the correct product."
• "We were both served by Becca who was brilliant."
• "Went to return some Yours clothing and staff member Jill helped to get it sorted very quickly many thanks Jill❤️ security staff member Ella also helped to get it sorted."
• "Livinging in Cyprus i look forward to doing a shop all under one roof. To my delight not only did i manage that with such helpfull staff."
• "We shop regularly at Asda Haydon, lovely store .. staff are well presented but more importantly so friendly and exceptionally helpful."
• "The staff are still as friendly and helpful as they always have been."
• "I visited this store this afternoon with my son, Staff in the cafe - Rachel manager, Anna and kelly, were just amazing."

Cons:

• "Customer service is good, but the guy on self-service does my head in every time he sees us he just takes his time walking over to authorise the alcohol or sort the till out."
• "Customer service is Zero. I wrote to the manager about a theft. He has completely ignored the letter."
• "Very business oriented staff, not actually helpful."
• "Staff members were tutting at us as we tried to navigate our trolley around."
• "And very rude women self service basics AVOID HER she is horrible."
• "Rude manager with an overinflated ego on some power trip."
• "This is very busy Asda but I found the staff to be quite dull."

Store Layout and Cleanliness

Pros:

• "Everything you need under one roof - except a Post Office!"
• "Makes the west swindon Asda look like a corner shop; huge place with a very large selection."
• "A large supermarket (apparently the largest in Europe). Always busy, on a retail park with other shops, large car park with Asda fuel station."
• "Great place to shop lots of products at good prices does get a little bit crowded at certain times but overall good."
• "Big store with a good selection of products."
• "Huge store, good parking, well stocked and well managed, competitively priced, and normally plenty of tills / self service, staff on hand to meet demand, which is normally high."
• "Great place to shop everything under one roof, I went on Friday about midday it was a little busy but it has a lot of varied items and plenty of them."

Cons:

• "Beware of this shop! Shopping is alright, but should you need to use the toilet, you are in for a very nasty surprise."
• "Mess on shelfs! Lots of empty boxes."
• "Loads of used and discarded face masks outside the main entrance, litter bins hadn't been emptied."
• "Extremely messy layout of the store with products scattered in multiple locations."
• "Shelves always empty."
• "Massive trolleys blocking practically every aisle while re-stocking."
• "It's big and the layout is disorientating. Ask a member of staff for help to find goods and either get marched from one end of the store to the other, completely bypassing what you are after or just get told I don't know."

Product Availability and Pricing

Pros:

• "Nothing I bought was restricted so let's hope it stays that way."
• "Excellent variety; Excellent service and affordable."
• "Good range of food at reasonable prices. Does run out of stock on the cheaper ranges every time I go though unfortunately, you often end up having to buy brand names at over twice the price. Staff are helpful and friendly."
• "Great prices, on cheaper brands of alcohol and thankfully this area is usually well stocked."
• "A good stop if you're looking for some maybe less popular items."
• "Needed some gluten free bread. But none on the shelf staff member Lester went out back to storeroom and brought a whole load back so we could get the one we wanted well done Lester."
• "Everyone wearing a mask and plenty of sanitiser at the entrance."

Cons:

• "Very poor availability of basic products ie fruits and vegetables."
• "24/2/23 - visited the store again for Gluten Free loaf only to find empty shelves again."
• "Every time I shop there there's hardly any freezer food, which is so annoying."
• "Poor stock. Consistently getting large amounts of substitutions on home delivery."
• "Unexplained shortages of stuff like mushrooms, leeks, lettuce and citrus fruit."
• "I occasionally find I have been charged for something I didn't buy but virtually every time I purchase an offer such as today, two cakes for £1.00, normally £0.75 each, I was charged £1.50 for the two so no discount."
• "This store has been going down hill for a while. Today was the final straw when I found out that the fresh deli counter was being removed."

Cafe and Food Services

Pros:

• "Asda cafe was amazing apart from the staff all were slow apart from Dexter in the Asda cafe who was doing everything and was very friendly but you need quicker staff please rest of the lady's were slow I feel for the lad Ty Dexter."
• "Visited Asda Walmart today and have to say, there was no ques! Which was an added bonus."
• "After many years of going to Specsavers it was the first time that I was helped with an expert explanation of what frame would suit me best for comfort."
• "A grand day out. In these strange times it can be reassuring to have a familiar experience."