"The store itself is bright, clean and spacious that is well stocked."
"The store is well-organized, clean, and inviting, creating a pleasant atmosphere for customers."
"Nice clean supermarket."
"The store is nicely spread out so no tripping over people."
"Store really well laid out."
"Very clean."
"All produce on display, no gapping."
Cons:
"Some cutlery was dirty with old food."
"The store is an absolute nightmare for finding items as no logic to some placings, perhaps just to make the customer visit all the corners of the store!"
"None go as far as cleaning the self checkout machines... mine was covered in fingerprints, food debris and no doubt a bit of spit from those not wearing face coverings."
Product Range and Availability
Pros:
"They have the widest range of food I have ever seen in a supermarket."
"Big store, lots of ranges of food. Very good produce."
"Very good range of goods including household, clothing & electrical."
"Great range of vegan easter eggs. Nomo brand and their own brand."
"This is a super store in lots of ways good selection of clothes and shoes food hall is very good along with the meat and fish selection as is the vegetable and fruit selection lots of household items worth looking at."
"Frozen vegan range is plentiful too with Chicago town and good fellas."
"Whether I was searching for fresh fruits and vegetables, premium meat cuts, or specialty food items, I found a wide selection to choose from."
Cons:
"Some things on menu wasn't available."
"Prices of most things have gone up, quite a lot actually, and even though we are out of lockdown, they cannot keep the shelves stocked."
"Limited range, minimal stock. Unlikely to get many items in the Taste the Difference range."
"The product range is also being reduced in choice so once again a hunt for alternatives."
"Hardly any choice left in the sandwich department except plain white bread ham or cheese."
"Sainsbury's used to always have the best quality food out of all the supermarkets but once again had to take something back - meat that had gone off before the sell by date."
"The food in the café looked good, but there is a large sign over the counter that says food is not suitable for people with allergies, so I couldn't have anything!"
Customer Service
Pros:
"Although the Cafe was busy, there was very little wait for a very tasty lunch to be brought out by an efficient member of staff."
"Went shopping there yesterday for the first time, and had to ask different members of staff for help. Everyone I spoke to was immediately ready to help, patient and polite."
"They were polite knowledgeable and very helpful in giving me guidance to products and service at the self serve tills."
"Every employee I encountered was friendly, helpful, and knowledgeable."
"Staff usually approachable and friendly."
"Staff always helpful and seemingly they add new products fairly frequently."
"Excellent store, polite and helpful staff."
Cons:
"The service team didn't have a smile amongst them, let alone any eye contact."
"Lady in petrol station was very rude to me refuse to serve me due to wear a part of the vehicle although I have a disabled badge and legally I'm allowed to park where I have to."
"Very disappointing tonight. Went to double up my nectar points at Sainsbury's Kings Lynn to buy chocolate and treats for Christmas to be told couldn't use points for this."
"Customer service was terrible in the KingS Lynn store last week."
"They were rude at the cigarette counter when we asked how much a particular brand was as prices are not displayed."
"Poor performance by checkout operator. Too busy holding a conversation with the customer behind me."
"They were too lazy to check if my order was in the cupboard behind them."
Parking and Accessibility
Pros:
"It has plenty of parking spaces, including 4 EV charging parking spaces."
"There is plenty of parking spaces and a gas filling station in the same compound."
"A large sized store with a big car park with a new Ultra-rapid electric charging bays, for EV and CHAdeMo."
"Fuel station next to carpark with generally good prices."
"Plenty of good parking."
"A good car park along with a petrol station."
"Lots of easy parking, even at busy times."
Cons:
"My only complaint being disabled is half of the disabled parking spaces where taken up by people that didn't have a blue badge but had large vehicles, although there was plenty of room elsewhere in the car park."
"The same cars are always there. Either staff or a nearby office worker but it’s always impossible to use."
"Nothing wrong with the shop but they need to get a handle on their EV charging spaces."