Address: Axial Way, Colchester, CO4 5XB, United Kingdom
Phone: +441206852022
Rating: 4.5
based on 269 reviews.
Customer Service
Pros:
"Customer service was excellent and I thought the video showing the work being done to my car was great."
"All the staff were polite and informative, the price was very reasonable and I kept informed of all that was being done."
"The staff have been very helpful and friendly."
"Richard was very helpful and friendly. He went through my car service with me and made sure I understand all the steps etc."
"I have been served by George who has provided an excellent service. He was very professional and friendly."
"From the moment I walked in, I received exceptional service."
"Staff were very friendly on reception. Sales representative was extremely helpful and processed booking my car in and organising a courtesy car brilliantly."
Cons:
"Not a single time they offered me a courtesy car or compensation."
"When speaking to the garage that morning they just were NOT interested in helping me out or in anyway sorry for the inconvenience I had."
"Tried all afternoon to speak to parts department. My advice, don’t bother trying."
"This is a Company that I sincerely hope I shall not need to use at any time in the future. I have no confidence in them whatsoever!"
"Basically don't go there and get ripped off for a non-existent service!"
"This place is shocking! I have had rubbish service."
"The staff are not very friendly and very helpful."
Sales Experience
Pros:
"Great services and sales team when buying the car."
"A wonderful welcome, no hard sell."
"I recently purchased a Touareg from Beadles Volkswagen in Colchester and couldn’t be happier."
"I brought an immaculate wv golf last week and the staff were amazing. Really helpful, answered all my questions and very professional."
"Best car buying experience I’ve had."
"After visiting a lot of dealerships of various car brands around Essex while looking for a new car, I was pleasantly surprised with how easy, honest and down to earth the sales staff at Beadles Colchester were."
"John in the Sales (Motability) dept was able to give me updated information about the Scheme, many thanks."
Cons:
"Since we bought our used car last June we have had shocking after sales care."
"It's really sad that the after sales service is terrible when it comes to having sold a dangerous vehicle!"
"The car they sold me is clearly not fit for purpose."
"We had the misfortune of buying a car from here and would absolutely never do so again."
"They are attentive and helpful if you want to buy a new car, but have never had decent service when going back with an older one."
"So disappointed in this main dealer, bought the car when it was inscape who were fantastic."
"We've had no after sales communication since taking delivery and are still waiting for carpet mats we were promised."
Service Quality
Pros:
"It had also been cleaned inside and out, excellent."
"Booked in for my second service, booking was simple and straightforward, costs given up front."
"They diagnosed and repaired an oil leak that was picked up on the annual service."
"Showroom and waiting area were immaculate and comfortable, and communication excellent."
"The car was cleaned and taken great care of."
"The work was done swiftly and without hassle. Special thanks to Graham who was a star throughout."
"Very efficient from drop off to pick up. Car returned serviced, MOT completed, washed and cleaned."
Cons:
"Not happy at all. I was told a new turbo cost £4000 plus lab."
"But it hasn’t been starting very well like ticking over for a long time before starting and kicking out fumes?? Should this happen after a service??"
"I had to wait 1 month after I paid the deposit for the van to be brought from another branch as it transpired it was still registered to the previous owner."
"Service fine but it's annoying when your car is left in gear when parked up ready to collect."
"Also they are charging £15 to take the car on loan which is additional charge on top of the costly services."
"Second service where they haven’t washed the car despite it being included in the overall service charge."
"The car wasn’t washed or hoovered which I was expecting but this may be down to the restrictions in place due to the virus."
Facility Cleanliness and Comfort
Pros:
"During this period of Covid restrictions we were very impressed and appreciative of the cleanliness of the showroom and the thoroughness of the procedures followed by the staff."
"Finally, on collection of the vehicle, I was greeted with a freshly sanitised card reader, an exceptionally polite gentleman who dealt with me and gave me my sanitised vehicle keys back, more than happy."
"The premises are modern and impressive looking both inside and out and a wide range of new vehicles on display inside."
"I was greeted on arrival; given somewhere comfortable to sit with free drinks available."
"Very well laid out signage."
Cons:
"Only to get to my white car to find whomever had placed it in that position was clearly a mechanic wearing gloves as my handle was covered in oily fingerprints which made a mockery of the effort the showroom staff had put it!"
"This egregious, incompetent service is not to be trusted."