Tesco Extra Reviews Summary

Customer Service

Pros:

• "Marcus is extremely polite and courteous and nothing is too much trouble for him."
• "A couple of times, I've engaged the staff to help me find something that's not on the shelf, they've gone above and beyond to help."
• "Tesco West Bromwich is an amazing place to shop for family, the customer service is excellent, friendly staff always ready to help."
• "Me and my husband would like to commend one of the male staff of Tesco Extra in West Bromwich named 'Danny' who really helped us."

Cons:

• "Today whilst I was at tesco in West Bromwich I was accused by the security guard of stealing, the tone of his voice was intimidating."
• "Staff is very rude here. I went to return an item staff member came and tried to open in front of me and then talked very rudely."
• "Their customer service staff are rude and disrespectful, unhelpful. An Indian young girl was so rude saying I dont know and just walked off."
• "Rude staff on the self service checkouts particularly the girl with glasses and dyed orange hair asked for assistance and got a sigh and a dirty look."

Shopping Experience

Pros:

• "Massive superstore which is the focal point of the shopping centre it sits in. It's got good extended opening hours."
• "A nice shopping centre with lots of items and ample car parking."
• "Excellent store and excellent parking. Free on Sundays but recently they have fitted a new and even better system."
• "Been going here ever since it was built, great service and products. Went there for my back to school shop and they had everything that I needed."

Cons:

• "Avoid going to West Brom Tesco. The security guard needs to get the SACK!"
• "Fantastic size shop but that’s about it, if you want a shopping trolley you have to be prepared to fight for it especially towards a weekend."
• "The store has appalling services... The toilets were dirty and in filthy conditions."
• "Huge store, but no one to help you with anything, especially at the self checkout zone if you are stuck with anything."

Queue and Checkout

Pros:

• "If you spend over £5 in here, you get a parking voucher that covers 2 hours of parking for free."

Cons:

• "Very bad store. Today only 2 tills on this morning. They have closed the self service trolley area. So queues were long."
• "Again this morning only one check out open, so I go to use the trolley self check out. It first said it needed authorization."
• "The only gripe I have is, today I had to wait in a massive queue, in the 'quick basket' checkout. Apparently you can take your 'full' trolley through and hold everybody up."
• "Self checkout is horrendous. They keep playing around with the dividers but it never works. There’s always a very long queue."

Product Availability and Quality

Pros:

• "For such a huge store, it can let you down by not stocking certain items or brands that you expect to be common, but it has most things."
• "A brilliant place to shop with cheap prices on listed brands and also on Tesco brands."
• "Very good store, lots of good quality items, very large though if you have a disability."

Cons:

• "Huge Tesco, sadly lacking many products I enjoy. Store is poorly secured at times."
• "It's ok. Vegetables not restocked during the day, so when it's gone, it's gone."
• "Trying to access this store on the weekday is an absolute joke. The queues are always going all the way to the back of the store."
• "This store is laid out so poorly. There is food for fashion people in one part, West Indian in another, what ever happened to integration."