"Carlos was amazing and helped me so much. I am now a member of the club, and I couldn't be more grateful to Halfords for their excellent service!"
"The assistant on the till counter was super friendly and helpful as well, unfortunately I don't remember her name. Well done, Halfords!"
"Mechanics were polite, knowledgable and explained all was good and well and offered some advice on maintaining the car etc."
"The staff was absolutely amazing, very friendly and professional too. Thank you so very much for making it such a lovely MOT experience I ever had."
Cons:
"Worse than useless. I arrived for my pre booked appointment on time was told I would have to wait 45 minutes before they can start the job."
"When mentioning this wasn't told to us the first time, the member of staff was rude and argumentative, blaming us for this."
"If I could give zero stars I would. Absolute bullying horrible people. Do not go here if you want any sort of professionalism."
"I usually go to Costco for tyres however tried Halfords this time as price was a couple £'s cheaper so I booked however on tyre installation you'll miss some services."
Booking and Service Process
Pros:
"Booked online. Simple enough booking system. Dropped of my car in the morning. Got a call later in the day to pick up. Smooth process from start to finish."
"Great service as always, the only place I take my cars too now."
"Had my MOT here. Booked online. Simple enough booking system."
"Easy to arrange an appointment on line, excellent and fast service from these guys."
Cons:
"Booked to get wheel alignment and balancing and was cancelled a day later cuz apparently they couldn’t get details on my car (an mr2) for the alignment, lazy."
"Rather than asking for my locknut they emptied the coats & bags onto the garage floor. Then took an hour to fit two tyres."
"Overall dissatisfied to say the least. Dropped off my vehicle within the pre-booked time slot for a puncture repair. The technician checked the tyre whilst I was onsite to see if they were runflat before I left."
"Not happy with DPF cleaning service which was mentioned online versus the version received from Auto centre."
Price and Transparency
Pros:
"Best price for a service, MOT and cambelt. Friendly staff."
"The brakes were changed in a matter of hours, price was great - would highly recommend!"
"I was really pleased they were able to see me the same day I rang up and that my car was fixed in the same day too."
"Great straightforward Honest advise on my car professional and friendly guys, good thing I like is that you car service history is all logged on their system like a patients report👍"
Cons:
"They will advertise £30 service & MOT and free brakes offer don't fall for it, when you go to collect the vehicle they will hit you with a bill so large, you'll regret that you went there."
"Excessive price for work needed to my car after it had a service and passed it's MOT."
"Went for an MOT. Was failed for 2 reasons - headlight beam incorrect and damage to ball joint dust cover. Was told needed new headlights to correct and replace suspension arm."
"AVOID AVOID AVOID - tried to charge me over £270 for a part that costs £25, told me you can only get the parts from the manufacturer and thats why so expensive."