Ed's Garage & MOT Centre Reviews Summary

Customer Service

Pros:

• "Amazing and professional service at EDS Garage."
• "I felt looked after, they explained exactly what will be done and give me a time straightaway for when I can collect my car back."
• "Such friendly staff members and I really do appreciate being walked through the works on the car."
• "The staff and the manager were really friendly and professional."
• "Friendly staff who fills you in with the problem and solution to get you back on the road."
• "The men working were so polite and seemed to have built up a good relationship with all customers that came in."
• "The staff are friendly and have a proper can do attitude."

Cons:

• "Don't believe the owner when he will get back to you or ring you back because he frankly will not."
• "You take the car to their garage and they park your car on the street with permit holder. You'll get a parking ticket and they're throw it away and not telling you nothing."
• "This garage is TERRIBLE. It's absolutely filthy, unpleasant staff and extremely terrible service."
• "Worst service garage ever, they are unprofessional and untrustworthy."
• "They are greedy and show no respect."
• "Absolutely disguted with Ed's service/behavior/attitude."
• "WORST EVER MOT EXPERIENCE."

Quality of Work

Pros:

• "They diagnosed the problems very quickly and repaired the problems within a couple of hours which saved labour costs."
• "Always efficient and helpful."
• "They are very professional and skilled mechanics and their prices are competitive."
• "Always quality work at very fair prices, and always professional and honest undertakings."
• "The car was serviced extremely well, front seats covered up no hassle and fairly priced."
• "They fixed my issue efficiently and completed the job as required."
• "Work was done to a good standard."

Cons:

• "I went to them as my Nissan Engine management lights came on they advised EGR valve was the problem as they are a rip off garage."
• "He failed my MOT for just on minner things, which can easily put on advisory."
• "DO NOT go to these people they are waiting to get you by suggesting you to spend the maximum rather than trying simpler obvious option they are not very ethical just pure greed."
• "Terrible and incompetent. My Bentley was nearly written off when it was incorrectly jacked up."
• "They mislead me for 4 days, when they finally got around to doing the job they ordered the incorrect part."
• "What they did was unbelievable. They took a blow lamp to heat up a seized bolt from the base of the suspension strut and in doing so melted the rubber gaiter which should be packed with grease and was now leaking."
• "Lack experience, dishonest and crossed the line into scamming the customer."

Value

Pros:

• "Their prices are competitive."
• "Always quality work at very fair prices."
• "They are so extremely reasonably priced, fast and easy!"
• "Reasonable price too."
• "The price was very good so I was really happy."
• "The price I was quoted was far cheaper than what I was quoted by another garage."
• "I have found prices to be competitive."

Cons:

• "Spent about GBP 750 this year on a small hatchback. 350 for Servicing, 400 for clearing MOT. Obviously ripped about."
• "If you don't use their garage for repairs they'll charge you unreasonable cost for something as little as moving a screwdriver."
• "Better to pay a bit more and go to a more professional established garage."
• "They’ve sorted out my car even at the last minute with fantastic workmanship."
• "Sent car in for gearbox repair. 2 month later chasing every week with no replies ONLY to ask for “more money for parts” finally after threatening legal action told car cannot be repaired."

Professionalism

Pros:

• "I visited Eds garage for an MOT and was delighted with the service. Very professional, friendly and informative."
• "Ed's garage were outstanding."
• "Ed's is a garage to be trusted."
• "Very well mannered staff, extremely professional."
• "Probably one of the most honest mechanics I've come across in my life."
• "Honest and trustworthy garage. MOTs and services are very reasonable and repairs are of excellent quality."
• "The people here are absolutely amazing, not are they just helpful and knowledgeable, they care for you and will try and help you the best they can!"

Cons:

• "No professionalism at all."
• "I highly recomend not going to Ed's garage unless you want to be spoken to in an abusive manner or want your car damanged."
• "Unnecessary advisories to scare people and run the business unethically."
• "Be aware. avoid unnecessary costly repairs Totally agree with HRS comment."