Halfords Autocentre Hemel Hempstead Reviews Summary

Customer Service

Pros:

• "customer service was spot on."
• "The poor chap is very overworked but through the phones constantly ringing he was extremely polite and accommodating."
• "All staff were very professional, polite and easy to deal with."
• "The service was great from the moment I dropped the car off (half an hour early by mistake). Kept me updated throughout and the work they have put in to ensure social distancing was noticeable but painless to navigate within."
• "Booked in MOT for 10.10, greeted in a professional and friendly manner."
• "The service was quick, the mechanics were friendly and welcoming."
• "Very professional team who kept me informed all through the process and really good Covid awareness."

Cons:

• "Absolutely shocking service, taking bookings for mot despite not having an mot tester on site."
• "Unbelievable that they were so careless about their customer needs!"
• "Have used this garage for about 2 years and the service is now absolutely appalling."
• "OMG customer service is absolutely appalling."
• "not a pleasant group of men, I wonder how they have any customers left with their level of service. rude rude rude avoid at all costs."
• "Disgusted with this service."
• "Absolutely atrocious experience with them."

Staff and Management

Pros:

• "The shop manager is polite, willing to help, listening to me, and offering his utmost on my request."
• "Mark gave me some valuable advise and recommendations, and explained all aspects of the procedures and I was updated and kept informed at all times."
• "The staff was kind and helpful."
• "The gentleman who informed me his name was Mark was very polite and it was booked in for mid December."
• "Mark at the Hemel branch was fantastic from the start. Friendly, professional and really informative."
• "Luke at the Hemel Hempstead branch was excellent."
• "Efficient, friendly centre manager."

Cons:

• "As a young girl I would never go there again. Arrogant bunch of men, extremely unhelpful."
• "Had rude remarks made against me while i was being served."
• "He seemed dismissive and anxious to get rid of us."
• "I would not recommend this place to anyone."
• "The man on reception appears flustered and with little customer service ability at all."
• "The person I spoke to was extremely rude, constantly speaking over what I was explaining and not listening to what I was actually telling him."
• "When I picked up the vehicle the mechanic was confrontational and verbally aggressive."

Quality of Work

Pros:

• "Mark recommended an oil system flush and a fuel system cleaner both at a reasonable cost, which I agreed to."
• "Les came up with an idea to help reduce the emissions which was an ongoing problem."
• "Had the MOT done here, I have to say service was very professional."
• "The place was clean and well organised."
• "Quality of the tyre was great. Very quick to fit on as well."
• "The car sailed through the MOT and service despite its age."
• "Just had my Volvo XC90 MOTd with these guys. Really helpful, great advice and friendly bunch."

Cons:

• "They also didn't reset the car computer when the did the work."
• "Challenged them to see the old brakes and they refused as its against company policy."
• "After having my breaks replaced I collected my car and drove away... my car was not safe and they admitted fault for not checking that my back breaks had gone."
• "Absolutely shocking what they tried to charge me. £1900 for a new shock, spring arm, hub and bearing and a couple of little bits here n there I took it away from there and got it all sorted (properly) for £500."
• "My car went in and came out the same they charged me but didn't do anything and its cost me a lot of money to fix."
• "Car had to go back as they didn't balance my wheels so i had a major wheel wobble."
• "Upon collection I found black grease marks all over the interior of the car."