Stakks Pancake House Reviews Summary

Location

Pros:

• "Their somewhat private location makes for a relaxing experience."
• "Tucked away upstairs in the Marlands shopping centre."

Cons:

• "Only downsides bacon was ridiculously over booked and the shopping centre it is in is a bit dingy."

Service

Pros:

• "Had breakfast with my family there yesterday and the overall experience was brilliant!"
• "Great service and reasonable priced."
• "The gentleman who took our order was so kind and polite!"
• "Staff was also really friendly."
• "Lovely staff, great management amazing breakfast."
• "The staff were very friendly and the whole place is clean and welcoming."
• "Front of house staff were brilliant, really good."

Cons:

• "Food is good but the wait is ridiculous, it doesn’t matter if I come here and it’s busy or quiet I always have to wait at least 30minutes before I see any food!"
• "Undercooked pancakes, order wrong, asked for well done egg and the white was still clear and snotty."
• "But the back of house staff forgot our order and didn't actually make us anything."
• "Really slow. As I was paying I was told 30 min wait for food."
• "We waited 40 minutes before the first part of our order arrived."
• "Disappointed, after being seated, we waited half hour before realising we had to queue, leaving a 4 year old on her own whilst I queued seemed impossible."
• "I waited 55 minutes for three take aways the young gay chap who served me I found his attitude was awful he was not polite what so ever."

Food Quality

Pros:

• "Very freshly cooked and tasty."
• "Quality of food: Outstanding."
• "Best Pancakes I've ever tasted in my life and that's saying something, I had the English one and definitely was the best way to start the morning."
• "OMG pancakes absolutely fabulous. I had savoury pancake which was a full English."
• "I loved their pancakes, so fluffy and soft."
• "The absolute softest pancakes you can imagine, filled with decadent fresh toppings."
• "Food, absolutely amazing, huge portion size and so tasty."

Cons:

• "I felt it was overpriced for what it was. I just had a plain pancake with syrup and it was £6."
• "There's more atmosphere on the moon than in Stakks and we left feeling a bit dissapointed."
• "Pancakes were overcooked on the outside but stodgy on the inside... Drinks are tiny for the price, and the fizzy drinks aren't even fizzy."
• "However, it's extremely overpriced for what you end up eating, and the options are limited as most of the dishes taste very similar."
• "The pancakes were heavy and claggy and the chocolate sauce was bitter and split."
• "My food was burnt and well over priced."
• "The fried eggs weren't thoroughly cooked, there was still uncooked egg white on the surface."

Hygiene and Safety

Pros:

• "Very knowledgeable and helpful concerning food allergies and intolerances."
• "I'm a coeliac and often find myself very wary of eating out. The staff were very reassuring and knowledgeable with dietary requirements and very polite."
• "This place is amazing and so happy that they cater so well for different dietary requirements, they have a double sided menu specifically for vegans."