Marks and Spencer Reviews Summary

Customer Service

Pros:

• "Really nice staff, I went to buy some plates but got to the till and realised I had forgotten my money, but she just asked me if I was OK to get home."
• "Plenty of staff who are always ready to help, even in this busy store."
• "Cannot thank the staff enough. They were really busy but gave me 1-1 service."
• "I was in this shop recently and 2 members of staff went above and beyond to help me find items."
• "Requested help from a woman in the fitting room by the name Amela who went above and beyond to help me."
• "First Class service from the Linda, Susan and Barbara who really did pull out all the stops to help me."
• "Staff at tills always friendly & helpful."

Cons:

• "Service in the cafe is terrible. 20 minutes wait for missing food on my order."
• "Arrived this morning for breakfast at the deli bar... waited 10 mins and we were ignored."
• "The behaviour of the cashier and one of the staff members were so disgusting and unprofessional."
• "Racist customer service staff, we as foreigners come and PAY, so you are working in the check out so we can PAY YOU."
• "I waited to be served and I was next as no one else was waiting....then I was told by assistant that I qued at the wrong side."
• "Having seen the review from Pure Ink, I can confirm the disgusting attitude of one of your members of staff yesterday evening."
• "However this morning in the food hall. A member of staff, was rude and seemed to lack any sort of common sense never mind customer service."

Product Availability and Pricing

Pros:

• "A department store with its own brand, certainly not average one, but quality one."
• "Men, women, kids wears are available at there with reasonable price."
• "Quality and variety of food and drink is better than most supermarkets and worth a visit."
• "A good food selection here and wide variety."
• "The food I have tried has always been very nice, M&S put effort into their food and it shows."
• "Great food selection. Lovely blood orange juice."
• "There's plenty of choice and the standard of it's food and drinks is high."

Cons:

• "Can you explain, why when you advertise your lemongrass barbecue chicken you have none in stock."
• "They also have a Bad Habit of raising the prices at the tils and Not on the actual Shelf Tags."
• "The only criticism I have is how long you wait at the tills in the food hall."
• "Some things are expensive like clothes wise not a bad shop at all l rate it 3/5."
• "The store is first class that is the food section but i notice the prices keep edging up."
• "A Horrible place for shopping. They are Constantly raising their prices on their food."
• "The past place to shop! Great food, but prices on the high side."

Store Experience

Pros:

• "Clean store with a decent range from clothes to food."
• "Nice little cafe on the ground floor just off the food hall. You can buy to eat in or take out."
• "The homewear section has a lot of good quality items for decorating the home."
• "The perfumes section was filled with testers."
• "The biggest M&S in the North East, and one of the biggest in the whole country! Massive variety of everything M&S."
• "Opticians with in the store is fabulous from first arriving for an appointment to the eye care and eye test, the care and service was exceptional."
• "Loving the weird decor on the outside of the Marks & Spencer building in Northumberland Street, Newcastle!"

Cons:

• "First time back in M&S since it reopened. I'm sorry to say but it wasn't good. Just not the same. No atmosphere and no air con!"
• "The clothes are soooo old fashioned."
• "Your ladies clothes are terrible, both the styles & the colours."
• "Poor clothing section in nightwear."
• "Very poor choice of women's clothing. Nothing much for summer holidays, or winter sun holidays."
• "This shop is slowly going downhill, they never have the size in whatever I want to buy."
• "Poor clothing sizes in mens department."

Accessibility and Convenience

Pros:

• "Marks and Spencer is set on different levels with ground floor a variety of retailers including a food hall as well as clothing and access to Northumberland Street and the main bus station."
• "Wonderful one-stop shop place. And it is located in Eldon Square, so very handy for an all day shopping plan."
• "The shop is well-staffed so the experience was great."
• "Totally recommend this shop I enjoy shopping in here and they have a wide range to suit all ages and tastes."
• "The cafe is also worth a visit. The scones are very nice."
• "Excellent shop for fresh fruit and vegetables, bread and scones ect. in food department."
• "There's a good cafe at reasonable prices."

Cons:

• "I am totally disappointed with the new layout as my good friend in a wheelchair was injured because there is no designated wheelchair checkout."
• "The security guard followed me to the streets asking me for the receipt of the stuff I bought, making everyone in the streets looking at me like i am thief or something."
• "Used the new self service in the cafe, found it easy to use but feel they haven't thought of their market audience."
• "On Thursday 2 July my wife, who is in a motorised wheelchair, was on her own in M&S and in difficulties trying to get back to meet me in John Lewis. A young M&S assistant went with her all the way to make sure she arrived safely."
• "I get followed around everywhere by the security guard, I find this very intimidating and unnerving."
• "Very disappointed and will not be coming in again alone."
• "The filthiest M & S Cafe I have ever been in."