"Such an awesome experience, a one I certainly won’t forget!"
"Spent a beautiful morning with my wife and a couple we met at the place waking and learning every step of the way whilst holding on tightly to a lead attached to a magnificent beast."
"Highlight of my honeymoon."
"We got so much interaction with the wolves and found out some really amazing facts about them!"
"The best experience me and my sister have ever had. Dee was very informative and we got up close and personal with 3 wolves."
"An amazing experience one not to be missed."
"A magical experience walking with two wolves. Being able to touch their fur and ears was an amazing experience."
Cons:
"The company were not helpful at all and just said 'well we sent you a confirmation and if you read that you should have been here early'."
"The only negative I would say is, there’s a toilet but not for the public use."
"Lovely wolf dog and lady but honestly i was expecting a lot more for the money.."
"The fact they then withheld £30 / 25% of the ticket price for 'admin' reasons seems very excessive."
"The only matter is, it was very expensive by comparison to other experiences."
"The only negative is that it is difficult to find as it is not signed."
"Once they have your money that’s it. Perhaps you could try reinforcing with your customers that are all paying a fair amount in the current climate that things are non refundable and if you are late you miss your slot at the time of booking rather than claiming email small print like big companies do?"
Staff and Service
Pros:
"Dee and Daniel very clearly have a true love, respect and passion for wolves which is infectious."
"What shines through is the total dedication, knowledge and love that Dee and Daniel have for what they do."
"It was a lovely experience with lovely tour guides. They clearly knew their facts and spoke with such passion and excitement about their business and animals."
"Both hosts were very welcoming and had a wealth of knowledge on wolves."
"The staff, Dee and Daniel, are friendly and knowledgeable, very warm and approachable unlike some other handlers of wild or dangerous animals who can be standoffish."
"Owners were great, very informative and a nice couple."
"Dee and Daniel were lovely, extremely knowledgeable and friendly."
Cons:
"The staff were very friendly and helpful and they were very informative."
"Felt very welcome and brilliant and experienced hosts."
"They obviously care deeply about their animals (all animals really) and they look to be in peak health."
"Really interesting and knowledgeable talks and informative given as you walk around."
"The owners are very knowledgeable and really understand the animals."
"The couple who run the place are very nice and personable and clearly know what they're talking about, they have many years of collective experience."
"On a personal note we have to say a Big Thank You to Dee. Stupidly, we got lost on the journey there and Dee very kindly stayed on the telephone with my husband to guide us safely to Ayside, her customer service went above and beyond and we are very grateful."
Value and Accessibility
Pros:
"Managed to book on the day, although the website advised booking well in advance."
"It's also easy enough to find with Google Maps."
"The price might put some people off but it's definitely worth saving for and to see the love and dedication that's going into the care and maintenance for the animals they have there, the cost makes absolutely perfect sense."
"Well set up place which has obviously put the welfare of the animals ahead of profit. (yes, the experience is not cheap, but their running costs and future plans are huge)."
"This is by far the very very best experience if you love wolves and absolutely worth every penny."
"Absolutely amazing experience, being up close and personal with wolves is a dream come true."
"Amazing experience walking with the wolf and meeting the wolf cubs and we had a fox experience too, it's in a truly beautiful area with wonderful views."
Cons:
"There are currently no facilities on site (there's a toilet at the petrol station just down the A590 though), although they now have permission to build some."
"The weather was so miserable when we were there that I decided to just use my phone."
"At present they are planning to expand to include reception and other amenities also to expand the area where the wolves are, the plans look amazing and hopefully this will happen."
"Hopefully they get permission to do a proper visitor centre at some point."
"You have to book as no entry unless pre booked."
"Hope this review will make the team review their service standards for situations like this in the future & be a little less greedy & more forgiving!"
"The wolves are located the lovely Cumbrian countryside which would have been their ancestors natural habitat."