"We took advantage of a term time deal too where the 2 of us went in for just £10."
"Loved it my children loved it ... i find the prices extremely acceptable."
"The prices are fair and would recommend."
"Price wise its ok, not too expensive and for the animal experiences is definitely worthwhile."
"You wouldn't get any other experience like this for such a good price in and around London."
"Price is reasonable imo."
"It is expensive, but I don't mind paying to help rehome rescue animals."
Cons:
"For £25 per head (regardless of age) per hour it's a very costly experience to have."
"This is an extortionate amount of money for very little return."
"To handle the animals costs an additional £5 for a guinea pig and £8 for a snake - PER CHILD."
"Charged for entry to what they call 'a petting zoo' then you are expected to pay additional costs to touch/hold the animals."
"It’s super expensive just for an hours visit and it’s the same price for adults and small children."
"Paid £550 for a birthday party and then there's either a mandatory £50 to have them provide food for our guests or we had to £50 to bring our own."
"The Monkey one seems a bit expensive, however I am not sure what you get in that experience as it's about £75.00 at the time of writing."
Staff and Service
Pros:
"The staff are very friendly and polite."
"The whole working team was extremely friendly especially Susie and Meghan who were always helping us."
"Staff was very friendly and assisted us with everything we wanted."
"The staff were knowledgeable, friendly and very good with children."
"The staff were so engaging and knowledgeable and the kids and adults alike couldn't believe how wonderfully tame and friendly all the beautiful animals were."
"Every member of staff I encountered was so passionate and knowledgeable."
"All the Rangers were so friendly, professional and knowledgeable."
Cons:
"The management need to get to know their customers too..."
"He immediately took it upon himself to chastise our son very sharply."
"Paid for 5 handling experiences, only managed to do 1 handling as none of the staff were interested in doing them."
"Man who handled python for us was bit rude and not friendly."
"The girl who handed over bunny wasn’t that friendly or chatty."
"There was no education or interaction from the staff on the animals."
"Felt the extra cost for handling was too much and the girl who handed over bunny wasn’t that friendly or chatty."
Animal Welfare and Experience
Pros:
"I got the snake package for my Niece and she absolutely loved it."
"The animals are all clearly very well looked after and are very happy in their new homes."
"The opportunities to pet the animals is unique, and kids will love it."
"The animals seem well loved and cared for."
"All the animals were so happy and healthy and well kept and obviously loved engaging with us."
"Animal experiences are worth it as they will be allowed to feed and interact with them."
"Staff are amazing they really care for the animals."
Cons:
"Family ticket is £20 to see a small range of animals in small space."
"However, it is sad they do not have access to the outdoors."
"The skunk didn’t seem to enjoy being in its enclosure, was hiding in the corner the whole time we were there."
"Very small and crowded inside so was hard to get a look at some of the animals."
"Charging to hold every animal seems very greedy."
"You can’t even hold any of the animals for that price."
"Place is really small. Not okay for the animals to stay in all day and night. Just torture."
Facility and Layout
Pros:
"It's a small space and got quite crowded in places, but it is cleverly laid out."
"They've made the most of the space they have and it's been done really well."
"The range of animals is great though and they have really maximised the use of space."
"Everything is indoors so it's ideal for a rainy day."
"It's densely filled with a variety of animals."
"The parrots are very brave and will approach you."
"Also good location as has miller & carter plus shell garage next door basically."
Cons:
"It might get quite crowded at different times and animal experiences might take a while before someone will be able to assist."
"Far too many people In such a confined space."
"The zoo is small, you see it all in 5-10 min."
"Space is quite tight."
"None of the cages are labelled."
"Car park was too small so had to pay for parking down the road."
"Travelled a fair way to visit and felt a little disappointed as was a very small place and had seen everything in around half hour."