Bhandal Dental Practice (Blackheath Surgery) Reviews Summary

Customer Service and Staff Attitude

Pros:

• "At the initial stage it was good, they made me feel welcomed and acknowledged and understood my concerns."
• "Mr Bhandal has been my dentist now for the last 8 years and I’ve had nothing but good experiences."
• "Just had a fantastic craftsmanship done by Dorsa @Bhandal Dental practice on my front tooth."
• "Dorsa put me at ease and constantly checked how I was feeling, I underwent NHS and cosmetic treatment and the results brought on happy tears."

Cons:

• "When I raised an issue or wasn't happy with something, Simran would behave unprofessional and defensive."
• "Rude staff!! They give appointments early in the morning for irrelevant reasons."
• "Mid way through my treatment lucky thought it was professional to scream at his colleagues in front me."
• "The dentist I had at bhandals blackheath put the wrong size mould into my mouth, I told him it was too big & that my teeth wasn't sitting inside the mould properly."

Treatment Quality and Outcomes

Pros:

• "I’ve had braces from him and he’s given me an amazing smile! So happy with it."
• "I am so pleased with the end result of my straightened teeth and people always comment on how beautiful they are."
• "Fantastic treatment from day 1. Dr Bhandal has seen our daughter regularly over 14 months for her orthodontic treatment and yesterday her braces were removed."
• "Recommendation for Dips & Sandy. The transformation of my teeth is incredible, my teeth look amazing!"

Cons:

• "I started to develop TMJ through my treatment and was told that the surgery doesn't treat it, so I went to my normal dentist who told me it's the orthodontists job to deal with it as its the braces causing it."
• "They have left me traumatised my mouth is a mess im now going to a private dentist and im on antibiotics and they have still left a bit of tooth in they charged me over 70 pound."
• "HORRIFIC, Zero patient care, Dr Bhandal left Hairline CRACKS on 6 of my teeth when he took my braces out within 4 minutes.i now have constant sensitivity which is painful!!!"
• "Never felt so uncomfortable in a place in my life. Mr Bandal the orthodontist is rude and intimidating and that makes me not want to go to the dentist."

Communication and Transparency

Pros:

• "The service was disappointing, considering for how much money you’re spending for the treatment and service."
• "Thank you, Dorsa, much appreciated."
• "I have been treated at this dentist over the last few weeks... Ashish and dental nurse Demi worked hard on my teeth doing a fantastic job."
• "I had wonderful service at this practice, Dr Ashish Pandit saved my cracked tooth."

Cons:

• "This was also the case when making my last payment; I found I had additional charges to pay that I was unaware of and they failed to let me know in advance or at the time of charge."
• "When my retainers were issued and ready to collect, there was no communication with myself, I wasn't even called in for the fitting."
• "Terrible - rang a few months ago to re register as hadn't been for several years, assured I was still registered and they would get in touch with me when they were doing routine check up again."
• "Called to ask if could book a check up appointment. Receptionist (Rebecca) said no cannot book an appointment and I am no longer a patient of theirs."