Velosport Reviews Summary

Staff and Service

Pros:

• "Great bike shop, very knowledgeable staff and got lucky with some great discounts."
• "A huge thank you to Mika and Mario who helped me sort out some issues with a road bike that I'd just bought."
• "Was welcomed by very friendly and helpful staff."
• "Steve has done a great job sorting out my bike fit. He's thorough in his initial assessment."
• "Extremely professional, friendly, and helpful staff at a competitive price."
• "Without question, the best bike shop in South West London!"
• "Fantastic customer service and lovely shop."

Cons:

• "Terrible experience using Velosport! Would not get your bike serviced here!"
• "The staff member who spoke to me was extremely patronising and borderline rude."
• "Not friendly at all. Almost treated like sh** by the beardy man."
• "Additionally, staff was not following restriction guidelines. They were not wearing masks, did not keep a safe distance from customers."
• "Rude staff! Especially the bald guy."
• "So the guy was ignorant at best and a scammer at worst."
• "VERY UNHELPFUL STAFF! I waited three weeks after I booked a service to get turned down for a bike tuneup after it was previously assesed."

Price and Value

Pros:

• "Great experience when purchasing my New Merida Speeder, phoned up, placed order and then contacted a couple of days later to say it was in and ready for collection or delivery."
• "They didn't charge labour the 2nd time, but i still had to shell out for tubes."
• "Velosport provided comprehensive guidance and customer care throughout the purchase."
• "I highly recommend these guys!"
• "Good value."
• "Melvyn fixed it in 10 minutes. Impeccable service, good value."
• "This is the best money you will ever spend if you are taking cycling a bit more seriously and are not very comfortable on the bike over distance."

Cons:

• "I think the service was ok but was way too pricey (£180 total with new chain and break pads)."
• "Wasted hours trying to buy a bike. Just had a phone call from the helpful guy we have been discussing options with saying that his manager says we cannot have the bike at the advertised (sale) price."
• "I do not expect free service. I expect to not be scammed into paying by two people lying to me about the cost."
• "The price of the additional shoe inserts and wedges or the option to have them included isn’t mentioned until your previous ones are binned and you’re at the til with the price now at £92!"
• "Overpriced for what it offers."
• "Good customer service, however i got 3 pinch flats in a row from them."
• "It lasts 20 minutes and you leave £60 lighter and the only adjustment made is to your cleats and your saddle height - it’s a rip off."

Repair and Maintenance Quality

Pros:

• "After the 3rd pinch flat in a row i got frustrated with a 25min walk each time so I took it to the independent bike shop on the lower Richmond road, much better, and £5 cheaper for a tyre replacement."
• "The team invested so much of their time on repeated fits and tuning to make sure I had the right bike and get me perfect set-up."
• "I recently went to Velosport in Putney to get myself a bike fit. They use the Retul system, and Steve the fitting technician was fantastic."
• "Velosport was extremely helpful with my bike problem."
• "I have used this shop before and I've always been impressed with the friendly service, highly recommended!"
• "They took a look, fixed it and returned it to me very quickly."
• "The Velosport team are great. They always do a great service on my road bike."

Cons:

• "I would NOT recommend their repair services to ANYONE."
• "I left my bike to replace fork, as a part of safety recall by cannonade. They replaced it in a reasonable time which is a plus - and the fork itself looks mounted correctly. However I'm not happy with the quality of the job - the front brake wire was left unsecured and incorrectly placed."
• "Terrible customer service. I took my bike in before to have the gears adjusted and when i got it back my bike was making a creaking noise."
• "Had the bike back for a few days now and the breaks are still squealing and the gear chain jammed again!"
• "When I picked it my bike a slow leak started almost immediately, and by the time I was 2 miles away I had a flat."
• "I dropped of my bike for basic service and also gave them a bike rack to attach (bought somewhere else). Returned to collect and seemed all they had done was attach bike rack and no new brake pads which definitely needed replacing!"
• "Overpriced and incompetent repair services/mechanics."

Customer Experience

Pros:

• "Lovely and friendly, super nice shop, and the young lady who helped me was wonderful."
• "Highly recommend Velosport and Junior in particular for his help."
• "Steve and the Velosport team made us feel very welcome in their store, ensuring the Putney Pusher ladies thoroughly enjoyed the cycle maintenance session with Gustavo the other Wednesday."
• "Guys at Velosport was efficient, kind and friendly."
• "I can’t praise the guys at Velosport highly enough!"
• "Managed to pick up a puncture close by... great little bike shop in Putney!"
• "Everyone in the shop is extremely helpful, well informed and willing to do whatever they can to assist."

Cons:

• "A painful experience."
• "Overall the tone of the fitting is pretty miserable, the technician seems as if he wants you in and out as quickly as possible."
• "This was supposed to be a present for my friend, but because it came so late, I did not have enough time to return it and buy the correct pair from a different store."
• "Had an infuriating experience here yesterday..."
• "Second times I went in for my bike flatted tyre and new outer tyre services. However, after collecting my bike, 3 minutes journey home, sat down for a cup of coffee, and discovered that the tyre were flatted again."
• "This is a shame as when I’d used the shop before for smaller issues I’d had a better experience, but I probably wouldn’t go back and would caution against using."
• "Delivery was extremely slow, and even worse, the wrong product was sent!"