The Dentist, Implants, Veneers, Emergency center Reviews Summary

Cost and Value

Pros:

• "I’ve got a quote of 999£ for an implant removal + replacement bone graft, I have decided to ask for a second opinion and went to another practice where for the same treatment I was charged 630£."
• "I would highly recommend to anyone who is interested in having similar work."
• "I would definitely recommend and go again if I needed to."
• "I would 100% recommend to anyone."
• "I would highly recommend this practice."
• "Would definitely recommend this clinic."
• "I highly recommend the team as they make good on their promises and I will be looking forward to going back again for my regular checkups."

Cons:

• "I struggled to get back my deposit back and have just got £50 refunded a week later."
• "The way practice staff responds to customer negative feedback suggests you are not learning the lessons and do not embrace continuous improvement."
• "This dentist seem more interested in taking payment than anything else."
• "Also quoted one price and charged A LOT more."
• "All I can say is. Very expensive and not very good."
• "She wanted to charge a cancellation fee which we were not happy with."
• "We were told that we would not be seen and we would not be able to get our deposit back."

Professionalism and Staff

Pros:

• "Really great service here and very clean facilities."
• "I would highly recommend this dentist every member of staff I spoke too were lovely."
• "The dentist was professional polite and friendly."
• "The team was fantastic and very professional."
• "The staff are very friendly and the surgery has a relaxed feeling making the experience a lot better."
• "The staff were very friendly and polite."
• "Both he and Ana are very caring about their patients."

Cons:

• "I suggest training the staff who contact potential customers in the correct etiquette in responding to emails."
• "The reception woman is very uncaring for the profession she's in."
• "The customer service could really do with some improvement and common sense to be used."
• "She was very rude to my wife and also hung up on her after asking for refund."
• "Customer service is very poor, no compassion for patients at this dentist."
• "Cannot believe the unprofessionalism."
• "rude customer service they called me and told me i couldn't reschedule another appointment."

Emergency and Accessibility

Pros:

• "I had an emergency appointment in this clinic yesterday."
• "Needed my wisdom tooth extracted as it crumbled on a Saturday evening and was aching, I was seen on the Sunday morning."
• "We needed an emergency appointment for 2.5 year old daughter and they gave us one within an hour from when we phoned them."
• "Got an appointment to be seen the same evening on Sunday."
• "Was amazed with the great and prompt service, especially on a Sunday when Dentists are extremely hard to get a hold of."
• "They managed to give me a same day emergency appointment."
• "Emergency appointment given within 30mins of calling."

Cons:

• "Disappointed with this clinic."
• "Do not recommend this place."
• "Would not recommend someone this professional dealing with my mouth."
• "horrible experience not sure how they got good reviews."
• "I got an appointment for 6:00 pm, but there was no one there when I arrived. I called and I was told to wait half an hour."
• "Unfortunately we were faced with a challenging manager named Anna who wasn’t very understanding."
• "The treatment room seemed obscure, unclean and unwelcoming."

Comfort and Care

Pros:

• "the tooth was extracted there and then no pain at all from anesthetic injection or removal of a badly decayed tooth."
• "The aftercare was amazing and I kept calling and panicking but nothing was ever too much for them."
• "LOVELY PEOPLE, made me feel at ease thank you so much I am truly grateful."
• "The young lady assistant is lovely too."
• "I found him to be so caring, attentive to my individual needs, very Professional."
• "The dentist really made me feel more at ease and explained the process very clearly to me."
• "The dentist was very reassuring explained everything to me was very patient and a pleasant person..."