Citygate Volkswagen Reviews Summary

Customer Service

Pros:

• "Babar the Service Advisor provided great customer service."
• "Neli who was the service advisor i dealt with was superb."
• "Juniors customer service is outstanding."
• "Customer service at Citygate in High Wycombe was very good making my purchase uncomplicated."
• "The after-sales service has been exceptional."
• "Kitty Parry... customer service was absolutely excellent."
• "Staff were prompt and polite and knowledgeable."

Cons:

• "So I didn't book a return visit as I was Stunned by the ineptness."
• "Sent an email to their (not at all) interactive sales team over a week ago. No response at all."
• "Appauling customer service, we put a £1000 holding deposit down for an ID.3 a few weeks ago that would take months for delivery but was given verbal confirmation from the salesman that it is refundable any time if we change our mind."
• "Nobody wants to take responsibility for anything."
• "This place has given me the worst customer service I have ever experienced."
• "Went in to enquire my options for a new car. The receptionist was nice enough but I have never encountered such a surly sales person before."
• "Really bad customer service. I feel like I was mislead or cheated."

Sales Experience

Pros:

• "Went to many dealerships yesterday with my partner to find a nearly new car... Adrian was by far the best sales executive we meet."
• "I had a fantastic experience with Ryan Parker the other week. I came in looking at a used Polo as I wanted to get out of my existing agreement with my BMW."
• "Alan Finnie supported me in buying a Golf R Estate."
• "We could not recommend Ryan enough for all of the help and support we received while looking for and purchasing our new car."
• "Just purchased a new ID3 from Ryan & Nick. They were both fantastic, right from my first enquiry to the car being delivered."
• "Ryan showed us the ideal vehicle on his I-Pad and although it was more than our amended budget he was able to offer a generous discount without quibbling."
• "Ryan Parker, was the best sales man I’ve ever experienced."

Cons:

• "Stay away from those scammers."
• "AVOID LIKE PLAGUE!!! Absolute SCAM Artists."
• "It's such a shame I was sold a car with a fault and having given Citygate months and months to resolve the issue, I'm being constantly fobbed off or told there is nothing they can do."
• "Beware! Do Not Leave A Deposit With These Guys!!!"
• "DO NOT USE CITYGATE……AND SERIOUSLY THINK ABOUT USING VOLKSWAGON."
• "Please, please, please think carefully before buying a car from this dealership."
• "Stay away from this dealer."

Vehicle Quality

Pros:

• "Since also changing to VW cars, I have had 5 years of trouble free motoring which is bliss."
• "This is the second vehicle we have bought from this branch... the vehicle was in exceptional condition."
• "Looking for a quality used car, I came across CityGate who had the model I wanted at an extremely competitive price."
• "I am very happy with my new car."
• "I have just bought a VW for my son. Ryan Parker was excellent from start to finish."
• "I would highly recommend city gate High Wycombe."
• "We are very impressed by the excellent service we received."

Cons:

• "The car interior fabric headliner was very dirty and there were 2 big fliers in one of interior dome light."
• "I recently bought a used T-Roc model from here. Air-con did not work, the window wipers were faulty."
• "Horrendous experience. Expensive problem occurred at low mileage/young car."
• "Kind staff. Sold us a Golf 2015 reg with Electrical faults which were not documented in the service history at all."
• "I have purchased a 4 month old car from them for £40000 and it came with the non-genuine reverse camera, which has invalidated factory warranty on the car."
• "The 142 Point Checks is ONLY A SALES CONVINCING GIMMICK to re-assure you to buy a faulty car with them."
• "Failed to identify the fault with my keyless entry system."

Communication

Pros:

• "Ryan was very informative when helping us identify the right model and his communication was brilliant throughout."
• "Over the course of a week, Ben provided continual update on the status of the car."
• "Ryan kept my wife and I informed every step of the way from build week to arrival in the country and then collection."
• "Hassan has responded to any questions we've had immediately."
• "Got offered a coffee as soon as I got in the door."
• "Ryan from the sales department was brilliant."
• "Liam Hanna was knowledgeable and a real pleasure to deal with, a complete antidote to the much derided second hand car salesman."

Cons:

• "Sent an email to their (not at all) interactive sales team over a week ago. No response at all."
• "They told us they would contact us on a specified day with an update... The following day came and went with no update."
• "Since Monday I have been trying to sort this, no one has got back to me to this day."
• "whatever number you try, it goes through a central number and its like pulling teeth."
• "The manager refuses to respond to messages, they refuse to formally acknowledge my complaint and simply delay responses."
• "When I saw this I tried to call customer service - was waiting on the phone for over an hour to have someone say they’d phone me back (never did) I tried to ring again - no answer."
• "Very bad communication skills, you can barely get hold of Mr Aaron and surprisingly when I need him the most, his on holiday."