Dexters Ealing Estate Agents Reviews Summary

Communication

Pros:

• "During that process I was kept informed daily of the progress and consulted regarding the rent."
• "Alex was excellent at keeping us in the loop and I cannot fault the communication between ourselves and the agency."
• "I liaised with Yasmin for my property purchase. She was incredibly helpful, responsive and tried very hard to keep things progressing."
• "Angel Bedel, lettings consultant, was proactive, helpful, friendly, and communicated thoroughly."
• "Yasmin Paterson has updated and kept us so well informed."
• "I always receive full and structured response on my requests and therefore I'm aware on the process status."
• "His open and clear communication go in parallel with transparency and support."

Cons:

• "Avoid this branch at all costs. Very poor quality service."
• "Dealt with someone called Alex who is rude and unprofessional; thinks he has the authority to make a decision as to who can and can't view a property."
• "We arrived on time but the agent did not show."
• "His colleague is not coming back to me after sending an e-mail replying 'I will check and come back to you' for everything."
• "Despite a confirmed viewing appointment, no staff member showed up (waited 30 mins outside the property), and the property details were misrepresented."
• "Seriously unimpressed. Dealing with them is like pulling teeth."
• "Expect a complete breakdown in communication with this company if you don’t choose to extend a contract with them."

Professionalism

Pros:

• "Ms. Angel Bedel, from the Dexters Ealing department, has gone above-and-beyond."
• "They conducted themselves with the utmost professionalism, were polite, courteous, and most importantly, friendly."
• "Anthony was highly responsive and professional throughout the whole process."
• "Dexters is, without a doubt, the best estate agent I have worked with here in Ealing."
• "Throughout the process Dexters acted professionally and provided regular updates."
• "Ruchika in particular from rental dept really stands out from the rest. She is a pleasant person, efficient and most importantly delivers results every single time."
• "Lily S has been absolutely amazing throughout the whole process."

Cons:

• "The flat at Woburn, Ealing had extreme mould and infested with silverfish."
• "The company directors do not care about the tenant, extremely rude, and harassed us."
• "I had a horrible experience with this agency. It was the first time I rented an apartment in the UK, and I didn't know that a contract might be made so badly for a client."
• "Sadly I can only rate 3*, as Dexters in the past have lied, manipulated, and patronised us at every turn."
• "Very disappointing experience with the branch."
• "I've dealt with other estate agents and none are as terrible and unprofessional as Dexters."
• "Consistently poor service to tenants, wouldn’t recommend to anybody. Agents seemingly without any knowledge of the properties they’re actually trying to fill."

Customer Service

Pros:

• "Kim Coxhill within the management team is fantastic."
• "Daisy is in charge of this for me. She has done her utmost to deal speedily with both my queries and any that my tenants have raised and has gone out of her way to help."
• "We have been renting from Dexters since moving to London in 2019 and their property management team are also ace."
• "Any maintenance requirements were dealt with quickly and professionally."
• "Angel was very supportive, understanding and respectful."
• "Lara and Angel were both very kind and helpful to me."
• "The team here are helpful, efficient and focused on my needs."

Cons:

• "Honestly, even this star is too much. i have received a call regarding a viewing I requested, to be treated disgustingly and with a horrible attitude from one of the “agents”."
• "I cannot believe DEXTERS let their clients wait in a freezing day for about an hour with such an irresponsible reply."
• "Wouldn’t recommend using their services unless you want a bad experience."
• "On a whim, I got put through to someone called Cameron who was just as awful to deal with."
• "The only small hiccup was the flat I agreed to rent came with a bed frame and when I called to ask Dexters what size it was so I could order a mattress, they said double.... when I moved into the property it was a king-size so I had a bit of faff changing the mattress that was delivered."
• "It wasn't enough to remove a star from the 5 star review though, as the agency paid my redelivery fee as it was their error and so I wasn't out of pocket."
• "The drawing up a lease agreement and all the necessary checks were quick and clear."