Leslie & Co. Estate & Letting Agent Reviews Summary

Professionalism and Customer Service

Pros:

• "Leslie is a real professional agent."
• "Rachel made us feel instantly at ease and we felt certain she would do the same with anyone she was showing around."
• "They advertised our house on all the main house sales websites and they set up a WhatsApp group to keep us informed."
• "I had such a positive experience with Leslie & Co. Right from the start they were professional and demonstrated integrity."
• "Rachel and Paul were most attentive to our needs and were always available to deal with our enquiries."
• "Rachel and Paul were very professional and proactive on communication."
• "Monika and Paul helped us with our rental search in July and they were very professional, helpful and informative."
• "Rachel and Paul helped us to find an amazing long-term lease! We were impressed with their personal approach to our matter."

Cons:

• "Our buyers were ready to complete much earlier than we were and we received several calls from Leslie & Co, trying to move things along quicker than we could go."
• "There was just a bit of confusion at the end about a delay in completion."

Effective Communication

Pros:

• "They are easy to communicate and they understand what customer needs."
• "Elliott was also an absolute hero, going above and beyond to keep us in the loop with the sale."
• "Rachel made it her mission to get me moved after several other properties fell through with other agents and I am now happily settled."
• "Communication was handled in a really unobtrusive way."
• "They have excellent local knowledge and are committed to everything running smoothly and efficiently for clients."
• "Leslie & Co recently sold our house in West London and were absolutely brilliant from start to end. We had clear communications throughout."
• "Paul and Rachel were always on-hand to answer queries, offer advice and ensure everything went as smoothly as possible."
• "Communication from start to finish was great. Highly recommended."

Cons:

• "We finally reached completion and everything went well in the end."
• "There was just a bit of confusion at the end about a delay in completion."

Knowledge and Expertise

Pros:

• "Her personal customer service along with her calm but knowledgeable demeanor kept us reassured throughout the process."
• "Rachel was brilliant from the start. She gave me great confidence with the sale of my property."
• "Paul and Rachel could not have worked harder or been more responsive when marketing our house."
• "They acted in a knowledgeable and professional manner and made the whole process less stressful."
• "Rachel has been fantastic throughout and we couldn't recommend her more highly."
• "Rachel and Paul are simply brilliant. They are honest, super professional and just lovely people."
• "Paul and Rachel give a very professional service from start to finish. Always polite and efficient Which made the whole process very pleasant."
• "Paul is a trust worthy and reliable agent with a wealth of knowledge."

Cons:

• "All the other agents who valued the property hassled me continuously about valuations and trying to get my business."
• "We were initially unsure as they didn’t have the local presence of other high street agents."

Personal Approach and Care

Pros:

• "They took all the stress and hassle away from us and achieved better than expected rental per month."
• "We were very happy with Rachel who helped us sell our flat in Ealing. She was thorough, communicative and very easy to deal with."
• "They really do go the extra mile to help clients with the often stressful business of buying or selling, and moving house."
• "Rachel is absolutely amazing and really does go the extra mile."
• "Rachel just organised my move back to Ealing and has been amazing from the moment I got in touch to the day I moved in."
• "I was advised very well on all aspects during the sale and kept up to date promptly."
• "Great and professional service. After my enquiry about property I get all info and viewing booked in no time."
• "Paul and Rachel went above and beyond all expectations when it came to selling my property."

Cons:

• "My previous experiences of estate agents have not been good so I was dreading selling my house."
• "While we didn't end up buying the property we looked at with Leslie, she stood out as by far the nicest agent we've met so far."