Hamptons Estate Agents Ealing Reviews Summary

Communication

Pros:

• "They kept us up to date and maintained a good dialogue with both solicitors and vendor."
• "A big thank you to Mark and on the rare times he was unavailable, our thanks also to Selina and Paul."
• "Selina was superb at keeping us up to date every step of the way."
• "Both Chloe and Sian were brilliant and always responded to any concerns very fast."
• "Thanks to Hamptons Especially Gemma Ward and Liam for making my shifting process to new home so nice."
• "I would highly recommend this team, moving house is always going to be an upheaval but really helped take a lot of he stress away and I put this down to the outstanding communication."
• "They replied to our questions quickly and sent updates continuously."

Cons:

• "Awful service and agents are disrespectful of peoples time. They didn’t notify me when my viewing was cancelled until I showed up and rang wondering why nobody was there."
• "They sneak in while you are still a tenant paying for this property (but moved out a week earlier), make a mess removing all the furniture (as the next tenant requested), and then charge you £700 for all the mess and damages THEY DID WHEN REMOVING STUFF."
• "All promises before you have moved but then it's all surprises."
• "This is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this."
• "I wonder how this agency got this high rating - are they writing reviews themselves ?! )Our experience with them is appalling, worst I ever had in London in all renting history!"
• "Give them a brief then wait and wait as they ignore you."
• "So we can add poor filing/record-keeping to your faults."

Professionalism

Pros:

• "Exceptionally high standard of service!"
• "Great service by the whole team in Ealing Hamptons."
• "The team is always professional and beyond worthy of a 5 star review."
• "They were excellent on both sales; well organised, very communicative and diligent in driving the sales processes forward."
• "Mark and the sales team were very professional in their approach."
• "Very experienced, professional and was always available to assist."
• "The team are friendly and professional and they worked tirelessly and with great speed to help us secure our dream home."

Cons:

• "Whole team in the Lettings office are unprofessional and don't have any experience in residential lettings."
• "Scammers. Stay away from this Lettings Agency they lie to you, ignore you & their property management is awful."
• "I would sincerely recommend not doing business with Hamptons."
• "Don't know whom to blame! One question to hamptons - Why should I pay my hard earned money to you as fee for your incompetence (and lies?)."
• "We had a week to find a new property, we ended up somewhere far less than ideal."
• "The flat eventually sold for a lot less than their original estimate."
• "I'm still clueless about other items if they would come or not as Landlord said that he had asked hamptons to advertise the property as unfurnished."

Customer Care

Pros:

• "Samantha has never failed me as a very meticulous and attentive staff."
• "Paul gave us invaluable advice on how best to price and present the property."
• "Once accepted he was very helpful and made sure both sets of solicitors kept pace until completion."
• "Hamptons, particularly Mark in the Ealing office, was an outstanding partner throughout my home purchase."
• "Thank you, Mark Peppin and Paul Daniel for your exceptional dedication and professionalism."
• "Thank you so much Hamptons. You made our dream home come true in no time."
• "I was really delighted with the service from Hamptons."

Cons:

• "I moved with my family on Friday evening to know that Bed, Sofa, Cupboard (everything that led to my decision to finalize the flat) is not there."
• "I got a call on Monday that Bed is ordered now (they lied that it was ordered on Friday itself) now and new delivery day is Friday."
• "We wouldn't hesitate to recommend Hamptons in Ealing to others looking for a very professional, efficient and friendly service in their home-search."
• "In the early stages, I felt Hamptons were relatively passive in that they seemed to be just waiting for people to phone in response to their website."
• "I can only recommend them."
• "I would definitely recommend Hamptons for a smooth transparent sale or purchase with no hidden issues."
• "I would highly recommend this firm."