Morrisons Reviews Summary

Staff and Service

Pros:

• "The staff are friendly & helpful."
• "Staff very helpful when shopping in-store."
• "He was very polite and friendly and when I left my voucher in the machine he informed me."
• "Staff all looked quite smart and certainly very helpful. Offers to reach up, fetch and carry from several people."
• "The staff are usually very sociable."
• "Really amazing, helpful service from Jackie Gameson who helped us find a beer that was suitable for us."
• "Staff very polite and helpful."

Cons:

• "Absolutely disgusted by the service in the restaurants this evening."
• "Some of the employees would do well with more training on how to speak to customers because that is not acceptable."
• "CUSTOMER SERVICE? WHAT A JOKE!!! Product deliberately placed in amongst special offer but not on special offer!"
• "Some of the staff members at this store are extremely rude to customers."
• "The staff is rude when assistance is needed at the self check out."
• "Retrain your staff on manners, customer service and discrimination because it’s outrageous."
• "Waited to be served noticed lady on till wipe her nose with a dirty tissue out of her pocket put it back in her pocket but didn't clean her hands."

Store Layout and Cleanliness

Pros:

• "They have refurbished it really nicely."
• "The supermarket is disability and family-friendly, with clean toilets and a larger disability/mother and child toilet."
• "Hygiene measures good."
• "The bakery is now very welcoming and bright."
• "Nice clean store, even the car park had a clean swept appearance."
• "Morrisons supermarket in Redditch is always well-stocked, clean, and organized."
• "For those with a car, there's plenty of free parking space and free to use trolleys conveniently located in the car park area."

Cons:

• "shelves empty nobody filling or even around the shop floor to ask... get some staff please."
• "Uneducated staff in store products available. Fruit and veg are poor as I've seen mouldy items still on display touching other produce."
• "Shelves are always empty and they have stopped packing crusty cobs in 2 and 4 packs."
• "Never any food left in deli and the self-service deli is disgusting it had hair in the tuna pasta."
• "Salad bars are always empty, Sandwich shelves have nothing but the most unpopular choices."
• "However I don't feel I wish to use this particular store again on account of there being the appalling smell of raw sewage coming from the front of the shop."
• "The store was crowded, no social distancing, trollies are not cleaned."

Prices and Offers

Pros:

• "Having one of their more cards gives me considerable benefits in obtaining £5 vouchers."
• "Very good prices, and offers in-store and online."
• "Great food at great prices."
• "Love this shop staff all happy makes a change from another supermarket I won't mention, great value brands."
• "Use this store quite a bit as it's very local to me, Fruit & veg is a lot better quality here than some supermarkets and pretty good value."

Cons:

• "Since the refit happened we find that most things that we purchase have been going up in price by 50 pence to a £1."
• "This shop generally has higher prices compared to other stores, but it does have its benefits for daily shopping."
• "Expensive, too many 'buy two for' because the single item is too expensive in comparison to other supermarkets therefore penalising the single person or the OAP."
• "Prices has soared massively so have shifted to a cheaper supermarket."
• "The supermarket has become a little on the expensive side."
• "Petrolatum much more expensive than same supermarket in other locations such as Redditch or Rubery."
• "Always check your receipt !! when offers are advertised The offer the price isn't reflected at the till."

Food Quality

Pros:

• "The bread is always lovely, I've never had a problem with the meat."
• "Every Thursday I eat at Morrison's cafe with my grandchildren. The food is generally good."
• "A nice Cafe inside at good prices."
• "I enjoy shopping at Morrison their Street ie fish meat and bakery produce are all good quality and a good price point."
• "Good store - love the fresh pies, pasties and sausage rolls."
• "The best quality meat of any of the big supermarkets."
• "The fruit or vegetables section, bakery and of all the counters are a great choice."

Cons:

• "The food was under cooked bacon and over cooked sausage."
• "Poor choice of veg. Many trays empty..poor price displays and some items not priced at all."
• "The quality of the breakfast, a Morrisons staple, is hit and miss, mostly miss."
• "Had a nasty experience with their breakfast."
• "The kids breakfast was poor, the adults breakfast was disgusting and chips tasted stale."
• "Breakfasts are always cold, cold mushrooms, beans and bacon, cremated black pudding."
• "Bacon often looks boiled, eggs broken, hash browns cold and mushrooms are awful."