Wheelfreedom Reviews Summary

Customer Service

Pros:

• "The customer service was brilliant, the ppl who i spoke to were efficient and polite."
• "Very helpful and friendly telephone personnel."
• "Service was superb along with the email communication."
• "Thank you for the great service both on the phone and for prompt delivery and collection."
• "Very helpful staff all the way through."
• "The person who took my order was extremely helpful and understanding."
• "Customer service is perfect at understanding what you need."

Cons:

• "Horribly shady on the telephone when I asked a simple question are you able to help fix my scooter tired."
• "Unfortunately, during the collection the driver was extremely rude and he would not help with packing the wheelchair even though it was outside."
• "Only niggle was the courier as upon delivery 'dumped' the wheelchair outside my front door."
• "Firstly, the wheelchair was not delivered in the agreed time slot so we had to change our plans last minute."
• "Actual wheelchair was fab and it gave me so much independence BUT the CUSTOMER SERVICE and COLLECTION let's the overall review down massively!"
• "Blaming us for faults. Blaming us for sending so many wheelchairs back."
• "They made no suggestion on how to solve the resultant problem."

Delivery & Collection

Pros:

• "Easy ordering, delivery on time."
• "A wheelchair in excellent condition was delivered promptly."
• "Thank you to Sue and the gang for being so courteous and exceeding expectations."
• "The wheelchair was delivered promptly within 24 hours and was in excellent condition."
• "The wheelchair was delivered the following day as promised and has been a godsend throughout my recovery."
• "The wheelchair arrived early the next morning."
• "It only took one phone call to organize and have the wheelchair the next day!"

Cons:

• "The only slight hiccup we had was that in order to get free delivery you have to use the same box the chair was delivered in."
• "The return process wasn't clear but a quick email soon sorted all that out."
• "At 16:50 they called me to say the courier company had been and we knew nothing about the collection."
• "Tuesday night still not collected, rang Wednesday morning arranged collection again, still not collected on Wednesday."
• "Wheelchair number 7 is an absolute joke, its massive, I can't even get it out my garden."
• "The only negative thing I’d say is that it arrived looking a bit worse for wear, maybe it’s time to replace or spruce it up."
• "Wheelchair number 6 was faulty from the start, tried to put up with it as I was just sick of having to keep sending them back but it became impossible to use."

Product Quality

Pros:

• "Wheelchairs designed and individually adjusted to provide proper postural support and optimal comfort."
• "A wheelchair in excellent condition was delivered promptly."
• "The chair was of good quality and came with clear guidance on its use."
• "The wheelchair was light weight & went easily in boot of my car, made a real difference to my holiday."
• "Chair itself was better quality than others we have hired in the past and lightweight to put into boot of car."
• "The wheelchair which was in excellent condition was light and easy to transport and use."
• "The wheelchair was delivered the day after I ordered it."

Cons:

• "Chair was ok but very heavy and not very easy to move yourself when sitting in the chair."
• "It was quite light and felt a bit unstable on the uneven pavements."
• "The wheelchair supplied had a broken footplate which could not be clamped at the correct height."
• "Great wheelchair, which I only needed for four days but had to pay a minimum two week's hire which made it rather expensive."
• "The equipment was both delivered and collected when the Company said it would be."
• "The wheelchair was so easy to manoeuvre and was no problem on pavements, small inclines."
• "The wheelchair was the right size for me, small and light, easy to fold."

Value for Money

Pros:

• "The rental price was also very good."
• "Very reasonable pricing too."
• "Thankyou wheelfreedom for helping make this possible at a really reasonable price."
• "It was very good value for money too."
• "The cost of the hire was extremely reasonable and I was very happy with it."
• "Good value for money when a wheelchair is needed for short term use."
• "Great value for money."