bravoauto Halesowen Reviews Summary

Customer Service

Pros:

• "Throughout the entire process, Michael went above and beyond to ensure that I had a remarkable car-buying experience."
• "Steve and Alex also deserve a special mention. Their knowledge of the legal and finance sectors made the financing process a breeze."
• "I believe that recognition for exceptional service is important, and I wanted to make sure that Michael's dedication does not go unnoticed."
• "Everyone at Bravo Auto to buy a new car recently and the customer service was incredible, all of the staff were very friendly and accommodating."
• "Daughter was looking for a new car and we found BravoAuto more by accident than design. Customer service off Jaker second to none, a true professional."
• "We have just part exchanged our car here today and the service we received as been exceptional. Jaker looked after us with such professionalism."
• "Excellent service from the team, especially Andy who was patient and helpful."
• "Excellent , efficient service from Bravo Autos. No hard sell when viewing and great collection of cars."

Cons:

• "Not a good experience, bought a car paid deposit and then they sold it to someone else, no followed up my purchase."
• "AVOID. I originally went with this garage as it was local and they offer 12 months warranty with every car, please don’t be fooled by this reassurance as it doesn’t mean anything to them!"
• "Was alright, Felt like the staff could have been a little warmer and assuring at times.. I had a lot of questions and they seemed to make it more of a concern rather than re-assuring me."
• "Faults have appeared that were not picked up on the test drive, gearbox and engine both have faults, emailed twice with no reply."
• "my son tried to buy a car through this dealer, but unfortunately couldn't get the finance, before we knew this we had to chase every time for information, even when they said they would call back nothing."
• "I attempted to purchase a car held at another one of their dealerships. A week after reserving the car I was informed an engine light showed up while they were moving the car to my local dealership."
• "Phone again on Thursday 29th as still not been contacted with an answer to our questions or a finance quote to purchase the vehicle, salesman took all our details, sent me a blank email to confirm it was correct and would get back to me with all the answers and finance quote."
• "Absolute shambles of a dealership, sending cars out with obvious faults on them and then suggesting the warranty company pick up the tab."